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Manager, Site Reliability Engineering – Paylo Platform
PDI Technologies. Lead the SRE organization supporting Paylo, PDI Technologies’ payments, loyalty, and fuel-pricing product suite .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in Site Reliability Engineering, managing high-performing teams, and implementing Infrastructure as Code strategies. Proficient in cloud platforms, CI/CD practices, and observability tools to ensure operational excellence and reliability in high-traffic environments.
Highest-signal resume keywords
Site Reliability EngineeringInfrastructure As CodeAWS And Azure ExpertiseKubernetes And Helm ProficiencyIncident Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Site Reliability EngineeringInfrastructure As CodeAWSAzureKubernetesHelmArgo CDTerraformJenkinsDatadog
Soft Skills
CommunicationStakeholder ManagementCoachingLeadership
Tools & Technologies
Argo WorkflowsCI/CD PipelinesObservability PlatformsMetricsDashboards
Certifications & Qualifications
AWS Certified Solutions ArchitectMicrosoft Certified: Azure Solutions ArchitectHashiCorp Terraform AssociateCKACKAD
Industry Keywords
PCI DSSPaymentsLoyalty PlatformsOperational ExcellenceDisaster Recovery
Tech Stack
Tools & technologiesAWSAzureCloudJenkinsKafkaKubernetesTerraform
About the role
Key responsibilities & impact- Lead the SRE organization supporting Paylo, PDI Technologies’ payments, loyalty, and fuel-pricing product suite
- Own reliability, infrastructure, and operational strategy for high-traffic customer- and partner-facing platforms
- Directly manage and develop 3 SRE Managers/Leads overseeing approximately 20 engineers
- Set the SRE vision, priorities, operating cadence, and reliability roadmap
- Hire, coach, and develop managers and senior engineers; create career paths and succession plans
- Foster a blameless, learning-oriented culture around incidents, on-call, and operational excellence
- Partner with engineering directors, product managers, and business stakeholders
- Participate in architecture and design reviews and troubleshoot complex production issues
- Contribute to infrastructure-as-code, Kubernetes manifests/Helm charts, and CI/CD pipelines as needed
- Set multi-cloud infrastructure standards across AWS and Azure and Kubernetes orchestration standards
- Own GitOps continuous delivery adoption using Argo CD/Argo Workflows
- Own the Terraform/OpenTofu Infrastructure-as-Code strategy
- Own Jenkins CI/CD pipeline architecture, automation, reliability, and progressive delivery practices
- Own the Datadog observability strategy, including metrics, tracing, dashboards, and alerting
- Define and drive adoption of SLIs, SLOs, error budgets, and reliability KPIs
- Own incident management, on-call structure, escalation paths, severity definitions, postmortems, and remediation follow-through
- Drive root-cause analysis and reliability investments to reduce Sev1/Sev2 incidents
- Ensure resilience, disaster recovery, and capacity planning for payment and transaction systems
- Partner with Security and Compliance on PCI DSS awareness, audit readiness, and compliance requirements
- Track and report cost, capacity, and operational KPIs to senior leadership
Requirements
What you’ll need- 8+ years of experience in Site Reliability Engineering, DevOps, or Infrastructure/Platform Engineering
- 4+ years in a people-leadership role
- Proven experience managing managers and operating at the scale of approximately 20 total reports
- Strong, hands-on expertise with AWS and Azure
- Strong, hands-on expertise with Kubernetes and Helm
- Strong, hands-on expertise with Argo CD/Argo Workflows
- Strong, hands-on expertise with Infrastructure as Code using Terraform and OpenTofu, including module design and state management
- Strong, hands-on expertise with Jenkins for CI/CD pipeline design, administration, and automation
- Strong, hands-on expertise with Datadog or an equivalent enterprise observability platform, including monitoring, alerting, dashboards, APM, and tracing
- Demonstrated experience driving incident management, on-call, and postmortem programs for high-traffic, customer-facing systems
- Excellent communication and stakeholder-management skills
- Applicants must be legally authorized to work in the United States without employer sponsorship, now or in the future
- Preferred: experience supporting payments, fuel/retail, or loyalty platforms and PCI DSS or similar compliance obligations
- Preferred: CKA/CKAD, AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, or HashiCorp Terraform Associate certifications
- Preferred: experience with Kafka, SQS/SNS, PagerDuty, and multi-region/multi-AZ resilience patterns
- Preferred: experience standardizing SRE and DevOps practices across multiple product lines or acquired teams
Benefits
Comp & perks- Competitive salary
- Market-competitive benefits
- Quarterly perks program
- Ample time off
- Hybrid working arrangements where appropriate
- Continuous learning
- Professional certifications
- Leadership development opportunities
- Diversity and inclusion-focused culture