Member Support Specialist

PDI Technologies

. Address member inquiries professionally to build positive relationships and long-term memberships .

Posted 10/26/2026full-timeRemote • Texas • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on building relationships and resolving inquiries efficiently. Proficient in MS Office and possesses excellent communication and organizational abilities.

Highest-signal resume keywords

Customer Service ExperienceExcellent Written And Verbal Communication SkillsMS Office ProficiencyAnalytical Thinking SkillsIntegrity And Discretion

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceHelpdesk ExperienceTyping SkillsIssue ResolutionEmail Management

Soft Skills

ProfessionalismEmpathyRelationship BuildingOrganizationTeam Collaboration

Certifications & Qualifications

High School Diploma/GED

Industry Keywords

Call Center EnvironmentMember InquiriesConfidential Information HandlingCustomer FocusTraining Participation

About the role

Key responsibilities & impact

Address member inquiries professionally to build positive relationships and long-term memberships
Resolve issues efficiently, contributing to the company’s bottom line
Monitor the email queue and handle member inquiries and questions
Follow up on member inquiries by taking specific action in a timely manner
Work on special short-term projects to offer customized support for new programs
Work with the Management Team to stay updated on product and program knowledge and company policy changes
Handle confidential customer information with the highest levels of integrity
Track and report systemic issues to management and provide insight on trends
Participate in additional training courses when needed
Collaborate with internal teams
Perform other duties as assigned

Requirements

What you’ll need

1-2 years of experience in a helpdesk/call center environment preferred; any customer service is a plus
High school diploma/GED required
Highest sense of integrity and discretion required
Ability to remain professional and courteous with customers at all times
Excellent written and verbal communication skills
Ability to build relationships and strong alliances across the organization
Willingness to learn every day, do it fast and use knowledge appropriately
Ability to work independently and in a team environment
Technically literate with analytical thinking skills
Ability to work various shifts should the business need arise
Proficiency with MS Office
Good typing skills (minimum 40 wpm)
Positive, professional, empathetic, and customer-focused manner
Solid organization and work prioritization skills
Care to do a great job and desire to grow professionally

Benefits

Comp & perks

Competitive salary
Market-competitive benefits
Quarterly perks program
Ample time off [time away]
Hybrid working arrangements where appropriate
Continuous learning
Professional certifications
Leadership development opportunities
Supportive, diverse, and inclusive global culture