Network Operations Analyst II

PDI Technologies

. Monitor, analyze, and support enterprise network environments to ensure optimal performance and availability .

Posted 10/13/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in monitoring and supporting enterprise network environments, with a strong focus on TCP/IP, routing and switching, and incident management. Proven ability to collaborate with engineering teams and manage customer relationships while driving operational efficiency and continuous improvement.

Highest-signal resume keywords

Enterprise Network SupportTCP/IP, Routing And SwitchingNetwork Monitoring ToolsITIL-Based ProcessesIncident Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TCP/IPRoutingSwitchingDNSDHCPVPN TechnologiesNetwork MonitoringFirewall ConceptsTroubleshootingAutomation

Soft Skills

Analytical SkillsProblem-SolvingCommunicationCustomer ServiceMulti-Priority Management

Tools & Technologies

LANWANVPNCloud TechnologiesWireless TechnologiesFortinetCisco MerakiPalo AltoCradlepointAWS Networking

Certifications & Qualifications

CCNANetwork+JNCIAPalo Alto NetworksMeraki

Industry Keywords

ITILPCI-DSSCompliance FrameworksOperational EfficiencyContinuous Improvement

Tech Stack

Tools & technologies

AWSCloudDNSITSMSwitchingTCP/IP

About the role

Key responsibilities & impact

Monitor, analyze, and support enterprise network environments to ensure optimal performance and availability
Investigate network incidents, outages, and performance degradation issues
Lead root cause analysis and drive corrective and preventive actions to reduce repeat incidents
Serve as an escalation point for complex technical issues and collaborate with engineering teams to resolve them
Work directly with customers and internal stakeholders to troubleshoot connectivity and service issues
Support LAN, WAN, VPN, cloud, wireless, and security technologies
Participate in customer implementations, migrations, and infrastructure improvement projects
Support the transition of new products and network solutions from Engineering to Operations
Maintain accurate documentation, knowledge articles, and operational procedures
Manage incident, problem, and change activities using ITSM and ITIL-based processes
Identify opportunities for automation, operational efficiency, and continuous improvement
Participate in an on-call rotation as needed

Requirements

What you’ll need

Bachelor's degree in Information Technology, Computer Science, Network Engineering, or equivalent experience
3+ years of experience supporting enterprise network environments
Strong understanding of TCP/IP, routing and switching, DNS and DHCP, VPN technologies, network monitoring tools, and firewall concepts
Experience troubleshooting and resolving network-related incidents
Strong analytical and problem-solving skills
Ability to manage multiple priorities in a fast-paced operational environment
Excellent communication and customer service skills
Nice to have: experience supporting Fortinet, Cisco Meraki, Palo Alto, Cradlepoint, and AWS networking environments
Nice to have: experience working in an ITIL-based support organization
Nice to have: understanding of PCI-DSS or related compliance frameworks
Nice to have: experience with cloud networking and infrastructure
Nice to have: CCNA, Network+, JNCIA, Palo Alto Networks, or Meraki certifications

Benefits

Comp & perks

Full-time employment
Opportunity to work on infrastructure supporting thousands of customer locations around the world
Collaboration with experienced engineers
Exposure to cloud and security technologies
Equal opportunity employment