Customer Experience Associate – Healthcare Support

. Provide support to patients via inbound and outbound phone and email .

Posted 9/25/2026full-timeRemote • United StatesJuniorMid-Level💰 $16 per hourWebsite

Key responsibilities & impact

Provide support to patients via inbound and outbound phone and email
Address healthcare-related inquiries with empathy, accuracy, and confidentiality
Deliver exceptional customer service to patients and providers
Respond to inbound phone and email inquiries, verify necessary information, and resolve issues within scope
Listen to customer needs and tailor solutions to individual situations
Meet and exceed established quality and performance metrics
Maintain thorough knowledge of systems to research and provide accurate information
Learn and retain existing and new processes and procedures
Identify and share insights from customer interaction volumes with leadership
Attend scheduled team meetings and additional training sessions

What you’ll need

Excellent verbal and written communication skills
Ability to communicate clearly, professionally, and compassionately
Strong active listening skills
Demonstrated empathy and understanding when handling sensitive or confidential healthcare information
Consistent courtesy, patience, and confidence throughout interactions
Ability to resolve sensitive issues and de-escalate challenging situations
Ability to adapt and thrive in a fast-paced, dynamic healthcare environment
Strong attention to detail and critical thinking skills
Solution-oriented mindset
Willingness to work weekends, holidays, and/or midday to evening shifts as required

Comp & perks