Peak Support

Customer Support

• Provide support to patients via inbound and outbound phone and email
• Address healthcare-related inquiries with empathy, accuracy, and confidentiality
• Deliver exceptional customer service to patients and providers
• Respond to inbound phone and email inquiries, verify necessary information, and resolve issues within scope
• Listen to customer needs and tailor solutions to individual situations
• Meet and exceed established quality and performance metrics
• Maintain thorough knowledge of systems to research and provide accurate information
• Learn and retain existing and new processes and procedures
• Identify and share insights from customer interaction volumes with leadership
• Attend scheduled team meetings and additional training sessions

Customer Experience Associate – Healthcare Support

• Support patients via inbound and outbound phone and email
• Address healthcare-related inquiries with empathy, accuracy, and confidentiality
• Deliver exceptional customer service to patients and providers
• Respond to inbound phone and email inquiries
• Verify necessary information and resolve issues within scope
• Tailor solutions to customers’ individual situations
• Meet and exceed established quality and performance metrics
• Research systems to provide accurate information
• Learn and retain existing and new processes and procedures
• Identify and share insights with leadership
• Attend team meetings and additional training sessions

Associate

• Monitor eCommerce websites, social media platforms, and other online channels for unauthorized use of product images, trademarks, and brand assets
• Document intellectual property infringements using screenshots, URLs, and supporting evidence
• Submit takedown requests according to platform policies and procedures, including DMCA-related processes when applicable
• Collaborate with internal teams on complex infringement cases and repeat violations
• Maintain accurate records of cases, actions, outcomes, and timelines
• Provide regular reports and status updates on enforcement activities
• Support brand protection initiatives by identifying unauthorized sellers and potential counterfeit products

Customer Experience Associate – Healthcare Support

Customer Experience Associate – Healthcare Support

CSR – Takedown Associate