FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Experience Associate – Healthcare Support
Peak Support. Support patients via inbound and outbound phone and email .
About the role
Key responsibilities & impact- Support patients via inbound and outbound phone and email
- Address healthcare-related inquiries with empathy, accuracy, and confidentiality
- Deliver exceptional customer service to patients and providers
- Respond to inbound phone and email inquiries
- Verify necessary information and resolve issues within scope
- Tailor solutions to customers’ individual situations
- Meet and exceed established quality and performance metrics
- Research systems to provide accurate information
- Learn and retain existing and new processes and procedures
- Identify and share insights with leadership
- Attend team meetings and additional training sessions
Requirements
What you’ll need- Excellent verbal and written communication skills
- Ability to communicate clearly, professionally, and compassionately
- Strong active listening skills
- Demonstrated empathy and understanding when handling sensitive or confidential healthcare information
- Consistent courtesy, patience, and confidence throughout interactions
- Ability to resolve sensitive issues and de-escalate challenging situations
- Ability to adapt and thrive in a fast-paced, dynamic healthcare environment
- Strong attention to detail and critical thinking skills
- Solution-oriented mindset
- Willingness to work weekends, holidays, and/or midday to evening shifts as required
Benefits
Comp & perks- Fully remote work-from-home model
- Opportunities for growth
- Positive, encouraging, and performance-driven culture
- Established organization with remote-work support processes