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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proven customer service experience in the BPO industry, with excellent oral and written communication skills. Capable of providing support through various platforms while exhibiting strong problem-solving abilities and organizational skills.
Highest-signal resume keywords
Customer Service ExperienceExcellent Communication SkillsMicrosoft Office KnowledgeProblem-Solving SkillsFlexibility to Work Multiple Shifts
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportMicrosoft Office ApplicationsMS Excel SkillsAnalytical SkillsTechnical Abilities
Soft Skills
EmpathyListening SkillsOrganizational SkillsAttention to DetailIndependent Judgment
Industry Keywords
BPO IndustryVoice ProgramsNon-Voice ProgramsBlended ProgramsFast-Paced Environment
About the role
Key responsibilities & impact- Deliver exceptional customer service
- Provide customer support through email, chat, phone, and other platforms
- Work in voice, non-voice, or blended customer service programs
- Make decisions and take action based on sound reasoning and independent judgment
- Collaborate with peers, supervisors, and management to achieve corporate and client goals
- Participate in required initial training
- Work assigned shifts, including weekends and holidays when needed
Requirements
What you’ll need- Proven customer service experience in the BPO industry
- Excellent oral and written communication skills
- Ability to provide customer support via email, chat, phone, and other platforms
- Ability to work in a fast-paced environment
- Flexibility to work in voice, non-voice, or blended programs
- Knowledge of Microsoft Office applications
- Average MS Excel skills
- Ability to convey information effectively
- Willingness to participate in required initial training
- Excellent problem-solving skills
- Flexibility to work multiple shifts during weekends or holidays
- Excellent organizational skills and attention to detail
- Ability to work with minimal supervision
- Some analytical skills
- Some technical abilities
- Empathy, listening skills, and a courteous attitude
- Independent judgment and sound reasoning for decision-making
- Ability to collaborate with peers, supervisors, and management
- Ability to adapt to a changing work environment
Benefits
Comp & perks- Fully remote work-from-home model
- Benefits of working for an established organization
- Opportunities for growth
- Positive, encouraging, and performance-driven culture
- Initial training