Quality Analyst

PEAK6

. Conduct monthly audits across calls, tasks, and chat interactions for multiple departments .

Posted 9/30/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in quality assurance and auditing within the P&C insurance sector, with a strong focus on compliance, accuracy, and effective communication. Capable of managing multiple audit responsibilities while maintaining detailed documentation and collaborating with cross-functional teams.

Highest-signal resume keywords

Quality Assurance ExperienceP&C Insurance KnowledgeAnalytical SkillsStrong Communication SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AuditingQuality EvaluationCompliance ReviewDocumentationScoring DecisionsGuideline InterpretationDeadline ManagementData AnalysisProcess ImprovementMulti-Department Support

Soft Skills

Organizational SkillsTime ManagementCollaborationIndependent WorkClient Communication

Industry Keywords

P&C InsuranceQuality StandardsCarrier GuidelinesAudit DocumentationCalibration SessionsClient MeetingsDispute ResolutionInternal Stakeholder EngagementPerformance EvaluationTask Management

About the role

Key responsibilities & impact

Conduct monthly audits across calls, tasks, and chat interactions for multiple departments
Evaluate work against established quality standards and current P&C carrier guidelines
Document audit findings and provide clear rationale for scoring decisions
Assign final audit scores accurately and consistently
Maintain knowledge of evolving carrier guidelines, procedures, and quality standards
Participate in internal and external client meetings and follow-up discussions related to quality performance
Participate in or facilitate calibration sessions
Partner with clients and internal stakeholders to review audit findings and maintain alignment on scoring criteria
Respond to quality-related questions from clients and internal partners
Review disputed audit results and supporting documentation
Provide explanations supporting final audit decisions
Respond to audit disputes generally within 2–3 business days
Escalate complex quality concerns when appropriate
Manage audit responsibilities across multiple departments while meeting monthly quality and quantity requirements
Monitor and incorporate changes to carrier guidelines and departmental procedures
Collaborate with team members to ensure audit coverage during absences or increased workload
Maintain accurate, organized audit documentation and records

Requirements

What you’ll need

2–4 years of experience in quality assurance, auditing, insurance operations, or a related field preferred
P&C insurance experience strongly preferred
Experience reviewing work for accuracy, compliance, and adherence to established guidelines
Experience working in a deadline-driven environment with multiple priorities
Strong written and verbal communication skills, including experience communicating with clients or business partners
Demonstrated attention to detail, organization, and time-management skills
Ability to work independently while effectively collaborating with cross-functional teams
Experience supporting multiple departments and/or P&C insurance carriers preferred
Strong analytical skills with the ability to interpret guidelines and make objective, well-supported decisions

Benefits

Comp & perks

Healthcare benefits including medical, dental and vision
Employee assistance program (EAP)
Competitive PTO
401(k) match
Parental leave
HSA contribution match
Paid Calm app subscription
External learning benefits
Tuition reimbursement
Potential eligibility for a discretionary annual bonus
Health and wellness benefits