PEAK6

Operations

• Process domestic and international wire transfers, ACH transactions, check disbursements, and journal entries according to Apex policy and required processing windows
• Review and validate Letters of Authorizations (LOAs) for journals and disbursements under senior team guidance
• Identify transaction exceptions and escalate them to management as appropriate
• Partner with AML, Legal, and Risk teams to resolve payment exceptions within required timeframes
• Document exception notes according to established procedures
• Follow Cash Management SOPs and disbursement policy across all transactions
• Seek guidance on non-standard situations and flag discrepancies or documentation gaps
• Perform self-review before submitting work and participate in team quality review processes
• Assist with daily supervisory checklist items, approvals, and signoffs
• Respond to client and internal team requests, assess urgency, gather information, and coordinate accurate resolution within SLAs
• Escalate complex matters as appropriate

Operations Specialist, Cash Management

• Provide day-to-day trade reconciliation, correction processing, and client service within the Purchase & Sales department
• Analyze trade postings and reconciliations and review trade exceptions and breaks to determine root cause and resolution path
• Work with internal stakeholders and external clients on trade-related inquiries and discrepancies
• Perform trade validation, settlement exception handling, operational workflows, account reconciliation, and issue resolution in accordance with SLA requirements and regulatory guidelines
• Collaborate with clearing, custody, and client service teams
• Provide operational metrics and trade flow updates
• Assist with process improvement initiatives
• Assist internal and external customers with questions regarding trade postings and corrections
• Complete customer inquiries in accordance with SLA guidelines and escalate issues when appropriate
• Process and verify daily purchase and sale transactions across equities, fixed income products, and derivatives
• Identify and resolve trade discrepancies, out-of-balance conditions, and posting errors
• Assist with escalations during option expiration events
• Coordinate with counterparties and internal teams to facilitate accurate and timely trade settlement
• Review and complete supervisory oversight daily and provide updates to management
• Identify documentation and processing irregularities and outline corrective measures
• Flag recurring issues and suggest operational enhancements

Operations Specialist

Analyst

• Conduct monthly audits across calls, tasks, and chat interactions for multiple departments
• Evaluate work against established quality standards and current P&C carrier guidelines
• Document audit findings and provide clear rationale for scoring decisions
• Assign final audit scores accurately and consistently
• Maintain knowledge of evolving carrier guidelines, procedures, and quality standards
• Participate in internal and external client meetings and follow-up discussions related to quality performance
• Participate in or facilitate calibration sessions
• Partner with clients and internal stakeholders to review audit findings and maintain alignment on scoring criteria
• Respond to quality-related questions from clients and internal partners
• Review disputed audit results and supporting documentation
• Provide explanations supporting final audit decisions
• Respond to audit disputes generally within 2–3 business days
• Escalate complex quality concerns when appropriate
• Manage audit responsibilities across multiple departments while meeting monthly quality and quantity requirements
• Monitor and incorporate changes to carrier guidelines and departmental procedures
• Collaborate with team members to ensure audit coverage during absences or increased workload
• Maintain accurate, organized audit documentation and records

Quality Analyst

Application Engineer

• Serve as the escalation point for frontline support, owning complex production issues from triage through resolution and client communication
• Participate in major incident response, providing impact analysis and actionable recommendations
• Monitor system performance and availability, resolving issues before they impact clients
• Manage production access and support configuration and change management activities
• Use AI tooling to accelerate investigation, including log analysis, data extraction, and issue reproduction
• Build and maintain automations and reusable AI assets for other engineers
• Validate AI-generated output before it reaches a client, ticket, or production
• Collaborate with development teams on fixes and improvements
• Mentor newer engineers on the team
• Create and maintain runbooks, troubleshooting guides, and knowledge base articles

Application Support Engineer

Business Analyst

WHO WE ARE

Apex Fintech Solutions (Apex) powers innovation and the future of digital wealth management by building tech-forward solutions that help simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech software enables us to support clients such as Stash, Betterment, SoFi, Webull, and eToro, amongst many others; collectively, Apex powers access to the stock market for over 22+ million end customers.  
 
 At Apex, we are changing how the securities industry operates by reinventing the status quo, which was manual, slow, and accessible only by the ultra-wealthy. We're digitizing and democratizing systems so that everyone has an opportunity to invest. 
 
When you're at Apex, you drive this change. You're part of a global team with a clear vision: to be the trusted technology that powers the digital economy. Our offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila are home to over 1,000 employees. 
 
Together, we’re shaping the future of financial innovation. Embrace change. Solve big. Win together. And be G.R.E.A.T. — grit, results, empathy, accountability, and teamwork — with Apex. 
 
We’re proud to be recognized for the innovative work we do, the purpose-driven nature of our work, and the collaborative culture we’ve created. Here are just a few of the many awards we’ve recently received: 
 
Best Places to Work 
2026, 2025, 2024, 2023 - Presented by BuiltIn 
 
WealthTech of the Year 
2025 - Presented by US FinTech Awards 
 
The World’s Top 250 Fintech Companies 
2024 - Presented by CNBC 

ABOUT THIS ROLE

As a Senior Business Analyst within Apex's Tax and Cost Basis Client Integration Operations team, you will play a key role in onboarding clients by analyzing business needs, identifying process efficiencies, and driving successful implementations. You will serve as the bridge between external and internal stakeholders, technical teams, and clients — with a focus on data quality and process optimization.
This is a versatile, hands-on role: you'll draw on technical expertise and industry knowledge while maintaining a customer-facing presence with stakeholders ranging from analysts to C-suite executives. Through a combination of technical acumen, strategic communication, and project management, you'll help ensure seamless system operations and deliver solutions that align with both client and organizational goals.

Responsibilities:

Client Onboarding Analysis and Support

- Evaluate and document client requirements for tax and cost basis onboarding, ensuring alignment with business needs

- Design and implement effective workflows to support seamless client integration and reporting

- Serve as the primary liaison between clients, operations, technology, and product partners throughout onboarding engagements

Data Assessment and Quality Management

- Analyze incoming client data for accuracy, completeness, and adherence to tax and cost basis standards

- Propose and implement automated solutions to improve data quality and reduce manual intervention

- Build and maintain data visualizations and dashboards to monitor data health and onboarding progress

Process Optimization and Solutions Development

- Partner with cross-functional teams to identify gaps in onboarding processes and deliver actionable recommendations

- Develop and maintain detailed process documentation to support consistency and scalability

- Lead automation efforts to streamline end-to-end onboarding workflows and reduce manual effort for clients and internal teams

Stakeholder Communication and Reporting

- Communicate onboarding progress, challenges, and trends to senior management, with clear, actionable recommendations

- Provide insights on client behavior, data usage, and performance metrics to improve onboarding outcomes

- Conduct post-onboarding reviews to identify gaps and continuously refine processes

Qualifications and Attributes:

Experience & Skills

- 3–5+ years of experience in cost basis and tax reporting operations, including familiarity with cost basis/tax reporting back-office systems and client integration or similar roles in financial services

- Working knowledge of Linux and Bash/Shell scripting, with proficiency in SQL/PSQL

- Experience using data to solve complex business challenges

- Project management experience, with a track record of delivering large-scale projects on time and within budge, experience managing projects involving multiple stakeholders and complex systems, comfortable engaging with clients across all levels, from analysts to CEOs

- Familiarity with APIs and how they enable data exchange between systems (a plus)

- Working knowledge of AI tools (e.g., Claude) for business solutioning

Core Competencies

- Strong analytical and problem-solving skills, with a strategic, big-picture mindset

- Detail-oriented and highly organized, with the ability to manage multiple priorities

- Demonstrated ability to collaborate across functions and communicate effectively with both technical and non-technical audiences

- Strong interpersonal skills, with a focus on relationship-building and influencing outcomes

#businessanalyst #mid-senior #fulltime #LI-MJ1 #APEX

​Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Rewards

We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS , we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.

Salary Range
$103,680-$129,600
The annual base salary range for this position is noted above. Exact compensation offered may vary depending on job-related knowledge, skills, experience, and office location.

EEO Statement

Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability Statement

Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.

Senior Business Analyst

• Analyze existing operations for efficiency improvements
• Identify risks and implement effective mitigation measures
• Collaborate with subject matter experts to enhance workflows, increase productivity, and maintain regulatory compliance
• Coordinate projects across departments to ensure milestones and goals are met on time and within regulatory guidelines
• Develop high-level plans for operational improvements and initiatives
• Integrate compliance measures and address risk factors in operational plans
• Assist departments in writing or adjusting processes and procedures
• Generate metrics and perform operational analysis and risk management to support efficiency, growth, and regulatory adherence

Operations Specialist, Cash Management

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