Automotive Sales Support, Lead Qualification Specialist

Pear Tree.

. Answer inbound calls and respond to customer enquiries promptly and professionally.

Posted 11/10/2026contractRemote • PhilippinesSenior💰 ₱45,000 - ₱60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer engagement and sales support within the automotive sector, with a strong focus on lead qualification, appointment coordination, and effective communication. Proficient in maintaining accurate records and managing the sales cycle from inquiry to completion.

Highest-signal resume keywords

Automotive Sector ExperienceCustomer Enquiry ManagementLead QualificationAppointment CoordinationCRM System Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Lead QualificationSales SupportRecord KeepingCustomer EngagementSales Cycle Management

Soft Skills

Professional Telephone MannerStrong Written CommunicationOrganizational SkillsProactive AttitudeIndependent Work

Tools & Technologies

CRM SystemsCommunication Systems

Industry Keywords

Vehicle SalesCar DealershipsCustomer EnquiriesJapanese Vehicle AuctionsVehicle Importing Process

About the role

Key responsibilities & impact

Answer inbound calls and respond to customer enquiries promptly and professionally.
Understand customers’ vehicle preferences, budget, timing and requirements.
Qualify leads and record relevant information accurately.
Match prospective buyers with suitable vehicles or auction opportunities.
Send relevant vehicle details, listings, photographs and approved information.
Follow up enquiries and keep customers informed.
Guide customers through the vehicle enquiry and purchase process.
Explain vehicle information and purchasing or importing steps using approved company information.
Respond to routine questions and refer technical or specialist queries to the owners.
Support the full sales cycle from initial enquiry through to sale when assigned.
Work within approved pricing, terms and sales procedures.
Identify leads ready to speak with an owner.
Coordinate and book customer appointments when the owners are in New Zealand.
Confirm appointment details with customers and owners.
Track appointments, follow-up actions and customer outcomes.
Maintain accurate lead and customer records in the company system.
Record calls, customer requirements, vehicle interests and agreed next steps.
Keep lead statuses and follow-up tasks up to date.
Ensure qualified enquiries have an agreed next action.
Provide regular updates to the owners on lead activity and sales progress.

Requirements

What you’ll need

Previous experience in the automotive sector is essential.
Experience in a dealership sales support, vehicle sales or customer enquiry role is strongly preferred.
Confident and professional telephone manner.
Strong written and spoken English.
Ability to understand customer needs and ask effective qualifying questions.
Strong follow-up, organisation and record-keeping skills.
Comfortable handling sales conversations and progressing leads towards a decision.
Reliable, proactive and able to work independently.
Confidence learning and using CRM and communication systems.
Experience with vehicle sales, car dealerships, auctions or vehicle imports is highly desirable.
Familiarity with Japanese vehicle auctions or the vehicle importing process is highly desirable.
Experience managing inbound leads through to sale is highly desirable.
Experience coordinating appointments for business owners or sales team is highly desirable.

Benefits

Comp & perks

New Zealand Working Hours
Remote Setup