Customer Success Manager, Multiplier Experience

Pear Tree.

. Manage and maintain strong relationships with customers throughout their journey .

Posted 10/8/2026full-timeRemote • PhilippinesMid-LevelSenior💰 ₱50,000 - ₱70,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Account Management, with a focus on customer onboarding, retention, and relationship management. Proficient in utilizing CRM systems to track customer engagement and success metrics while effectively communicating insights to internal teams.

Highest-signal resume keywords

Customer Success ManagementCustomer OnboardingCRM ExperienceStakeholder ManagementCustomer Retention

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementAccount ManagementCustomer Engagement TrackingCustomer Success MetricsProblem-Solving

Soft Skills

Excellent Communication SkillsHighly OrganizedAttention to Detail

Tools & Technologies

MultiplierMonday.com CRM

Industry Keywords

Customer ExperienceCustomer FeedbackCustomer EscalationsAustralian Business HoursRemote Work

About the role

Key responsibilities & impact

Manage and maintain strong relationships with customers throughout their journey
Lead customer onboarding and ensure a smooth transition from implementation to ongoing support
Act as the main point of contact for assigned customers
Monitor customer engagement, satisfaction, and overall account health
Proactively identify and address customer concerns, risks, and potential churn
Handle customer queries, issues, and escalations in a professional and timely manner
Conduct regular customer check-ins and follow-ups
Support customer retention and renewals
Identify opportunities to improve customer experience and product adoption
Work closely with Sales, Support, Product, and Operations teams to resolve customer issues
Maintain accurate customer records, notes, and activities within CRM systems
Track and report on customer success metrics and account performance
Gather customer feedback and communicate relevant insights to internal teams

Requirements

What you’ll need

3+ years of experience in Customer Success, Client Success, Account Management, or a similar customer-facing role
Hands-on experience with Multiplier
Strong experience managing customer relationships and accounts
Proven experience with customer onboarding, retention, and renewals
Excellent written and verbal communication skills
Strong problem-solving and stakeholder management skills
Highly organized with strong attention to detail
Comfortable working with CRM and customer management platforms
Ability to work independently in a remote environment
Willingness to work Australian business hours
Experience with Monday.com CRM and reporting platforms
Experience supporting Australian customers or businesses
Experience managing multiple customer accounts
Experience handling customer escalations and at-risk accounts

Benefits

Comp & perks

Competitive salary based on experience and skill set
100% remote role — work from home anywhere in the Philippines
Paid local holidays aligned with the Australian business calendar
Opportunities for training and professional growth
Work directly with a supportive Australian team — no agency middleman
Long-term engagement with a stable and growing business