Customer Success Specialist – SAAS

Pear Tree.

. Respond to learner and admin queries by email and help desk .

Posted 9/30/2026full-timeRemote • PhilippinesMid-LevelSenior💰 NZ$1,500 - NZ$2,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and support, with a strong focus on onboarding, customer engagement, and retention strategies. Proficient in using HubSpot CRM and creating content that enhances customer experience and value.

Highest-signal resume keywords

Customer Success ExperienceHubSpot CRM ProficiencyContent Creation for Social MediaLearning Management Systems FamiliarityExcellent Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SCORM UploadsCourse SetupReportingIntegrationsOnboarding ProcessesCustomer Check-InsRenewal SupportVideo Call ConfidenceProblem-SolvingTask Organization

Soft Skills

CuriosityIndependenceFollow-Through

Tools & Technologies

HubSpot

Industry Keywords

SaaSELearningNot-For-Profit SectorMembershipGlobal Audience

About the role

Key responsibilities & impact

Respond to learner and admin queries by email and help desk
Troubleshoot platform questions involving course setup, enrolments, SCORM uploads, reporting and integrations
Identify recurring issues and suggest improvements to help content, processes or the product
Run new-customer onboarding using the company's Time to Value process
Conduct regular customer check-ins and understand customer goals and service usage
Monitor usage and health signals in HubSpot and admin dashboards
Flag at-risk accounts ahead of renewal, prepare renewal-support material and log churn reasons
Help customers gain more value from the platform from onboarding through renewal
Maintain accurate and up-to-date HubSpot CRM records
Run tailored product demos for associations and not-for-profits
Follow up with prospects, answer questions and keep deals moving
Help write blog posts, customer newsletters and social media posts
Create guides, case studies and how-to resources
Share customer wins and stories demonstrating what associations can achieve with learning
Report to the Head of Customer Success

Requirements

What you’ll need

Experience in a customer-facing role such as customer success, support, account management or sales, ideally at a SaaS company
Track record of working independently
Excellent written communication
Confidence running a video call or demo
Curious, problem-solving mindset
Comfort learning new software quickly
Strong organisation and follow-through across a variety of tasks
Familiarity with HubSpot (bonus)
Experience working for an international company supporting a global audience (bonus)
Experience with learning management systems, eLearning or SCORM (bonus)
Knowledge of the association, membership or not-for-profit sector (bonus)
Experience creating content for social media or email newsletters (bonus)

Benefits

Comp & perks

Thorough training
Ongoing support
Full onboarding
Regular one-on-ones
Flexible overlap with New Zealand and Australian business hours
Openness to working US West Coast hours as the North America customer base grows