Healthcare Administrator, AU Experience Required

Pear Tree.

. Manage clinic email inboxes and patient messaging .

Posted 10/13/2026full-timeRemote • PhilippinesMid-LevelSenior💰 ₱55,000 - ₱65,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Cliniko for billing, invoicing, and appointment scheduling within an Australian healthcare setting, while ensuring effective patient communication and administrative support. Proficient in handling complex diary management and maintaining compliance with privacy and data security standards.

Highest-signal resume keywords

Cliniko ManagementAustralian Healthcare Funding ModelsClient CommunicationInvoicing WorkflowsDiary Rescheduling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing WorkflowsPatient InvoicingAppointment SchedulingData Security ComplianceOperational Reporting

Soft Skills

Empathetic CommunicationProfessional Writing SkillsWarm Communication Style

Tools & Technologies

XeroMicrosoft 365Google WorkspaceVOIP Phone Systems

Industry Keywords

HICAPSMedicare EPCWorkCoverCTPDVA

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Manage clinic email inboxes and patient messaging
Process rebookings, rescheduling, and cancellations across both clinic locations
Follow up with patients regarding missed appointments, outstanding forms, and referral paperwork
Answer and return phone calls as needed
Prepare and issue patient invoices and update account records
Follow up on outstanding balances
Facilitate billing and claim workflows for HICAPS/private health funds, Medicare EPC plans, WorkCover, CTP, and DVA
Audit billing details and apply correct item numbers and fee schedules
Maintain Cliniko settings, fee schedules, billable items, pricing, and appointment types
Generate and distribute operational reports for leadership
Organize and maintain patient medical records, referrals, and administrative documents according to privacy and data security standards
Relieve on-site front desk staff of routine back-office administrative tasks
Execute additional administrative duties assigned by the Practice Manager
Work closely with the Practice Manager and Founder as an extension of the on-site front desk team

Requirements

What you’ll need

Direct, hands-on experience managing Cliniko, including setup and maintenance of billable items, pricing, appointment types, and reporting features
Proven background in client communication and administration within an Australian clinic setting, preferably allied health, physiotherapy, or medical practices
Working understanding of Australian healthcare funding models, including HICAPS/private health funds, Medicare (EPC referrals), WorkCover, CTP, and DVA
Demonstrated capability in managing patient email inboxes, complex diary rescheduling, and invoicing workflows
Exceptional written English skills with a warm, empathetic, and professional communication style
Must be fully available to work a split-shift schedule during Sydney business hours from the Philippines
Confident spoken English capabilities for direct patient phone contact and call handling (preferred)
Current or recent experience working directly with an Australian healthcare clinic (preferred)
Familiarity with VOIP phone systems, call routing, and live call transfers (preferred)
General proficiency with Xero, Microsoft 365, or Google Workspace (preferred)

Benefits

Comp & perks

Remote work from home
Full-time remote contractor arrangement