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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in job scheduling and dispatch within the fire services or field-service environment, with strong organizational and communication skills to manage multiple technicians and jobs effectively. Proficient in maintaining accurate records and identifying scheduling conflicts while providing administrative support.
Highest-signal resume keywords
Job Scheduling ExperienceOrganizational SkillsCommunication SkillsAttention to DetailField-Service Software Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Job SchedulingJob ManagementDispatch ExperienceEstimating Job DurationsRecord Maintenance
Soft Skills
Strong CommunicationMultitaskingTime ManagementProblem SolvingCustomer Service Focus
Tools & Technologies
UptickCRM SoftwareField-Service Software
Industry Keywords
Fire ServicesFire ProtectionField-Service EnvironmentScheduling ConflictsOperational Support
About the role
Key responsibilities & impact- Book and schedule jobs for the field team within Uptick
- Allocate jobs to staff based on skill set, experience level and location
- Estimate realistic job durations based on the scope of work
- Reschedule and rearrange jobs as priorities shift, technicians become unavailable, or urgent work comes in
- Keep technicians' schedules organised and up to date, minimising gaps and unnecessary travel between jobs where possible
- Liaise with technicians and customers to confirm appointment times and changes
- Maintain accurate job and scheduling records within Uptick
- Communicate proactively with management on scheduling conflicts, capacity issues or at-risk jobs
- Take on other administrative and operational support tasks as directed by management
Requirements
What you’ll need- Either hands-on fire services/fire protection industry experience, giving a genuine understanding of job scope, durations and the skills required for different job types; OR proven job scheduling/dispatch experience in a trades or field-service environment (non-negotiable)
- Strong organisational skills and the ability to manage a busy, changing schedule across multiple technicians and jobs at once (non-negotiable)
- Strong communication skills when liaising with technicians, customers, and management regarding appointments and schedule changes
- Experience using job management, scheduling, CRM, or field-service software; ability to quickly learn new systems such as Uptick
- Strong attention to detail in maintaining accurate job, scheduling, and customer records
- Ability to identify scheduling conflicts, capacity issues, and at-risk jobs and proactively communicate these to management
- Excellent multitasking, time-management, and problem-solving skills in a fast-paced operational environment
- Experience providing administrative and operational support to management and field teams
- Professional and confident communication style with a strong customer-service focus
Benefits
Comp & perks- Australian public holidays
- Australian working hours