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Pear Tree.

Loan Processor, Client Support Specialist

Pear Tree.

. Prepare and complete loan application information in GEM .

Posted 9/30/2026contractRemote • PhilippinesJuniorMid-Level💰 ₱80,000 - ₱100,000 per monthWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in managing loan applications and files within the Australian mortgage industry, ensuring compliance and effective communication with clients and lenders. Proficient in utilizing mortgage processing systems to streamline operations and enhance client experience.

Highest-signal resume keywords
Australian Mortgage Broker ExperienceLoan File ManagementApply Online ProficiencyGEM ExperienceClient Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Loan Application PreparationLoan DocumentationFile ReviewCompliance ManagementTask Management
Soft Skills
OrganisedProactiveConfident Communication
Tools & Technologies
GEMJAMSales TrekApply Online
Industry Keywords
Australian Home Loan ProcessesLender RequirementsMortgage ProcessingAggregator Environment

About the role

Key responsibilities & impact
  • Prepare and complete loan application information in GEM
  • Submit applications through Apply Online
  • Manage loan files from submission through settlement
  • Follow up with clients for outstanding documents and information
  • Provide friendly and proactive client updates throughout the loan process
  • Liaise with lenders to keep applications progressing
  • Review files for missing information or potential delays
  • Maintain accurate notes, tasks, and status updates in JAM / Sales Trek
  • Keep the broker updated on application progress
  • Escalate complex lending scenarios or compliance matters when required

Requirements

What you’ll need
  • At least 2 years’ experience supporting an Australian mortgage broker
  • Experience managing multiple active loan files at different stages
  • Organised, proactive, and confident communicating with Australian clients and lenders
  • Good understanding of Australian home loan processes, lender requirements, and loan documentation
  • Hands-on experience using Apply Online and mortgage processing or CRM systems
  • Experience with GEM, JAM / Sales Trek, or another Australian aggregator environment highly regarded