Reservations, Corporate Sales Coordinator

Pear Tree.

. Handle inbound reservation enquiries via phone and email.

Posted 10/6/2026full-timeRemote • PhilippinesMid-LevelSenior💰 A$1,500 - A$1,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in hotel reservations and property management systems, with a strong focus on customer engagement and sales follow-up. Capable of maintaining accurate records and providing professional communication to enhance guest experiences.

Highest-signal resume keywords

Hotel Reservations ExperienceProperty Management System (PMS) ProficiencyOutbound Sales Follow-UpCorporate Accommodation Account ManagementStrong Spoken And Written English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Reservation ManagementSales AdministrationBooking ConversionAttention To DetailCustomer Engagement

Soft Skills

Professional CommunicationProactive ApproachRelationship BuildingIndependent Work

Industry Keywords

Hotel EnvironmentCorporate AccommodationLong-Stay BookingsServiced ApartmentAustralian Hotel Experience

About the role

Key responsibilities & impact

Handle inbound reservation enquiries via phone and email.
Assist guests with room and apartment options, availability, rates and general hotel information.
Enter, amend and maintain reservations in the hotel's property management system.
Assist with short-stay, long-term accommodation and corporate booking enquiries.
Follow up booking enquiries to maximise conversion.
Maintain accurate guest, booking and reservation information.
Provide professional and responsive communication throughout the booking process.
Make outbound calls to prospective corporate customers from provided contact lists.
Follow up companies, business travellers and potential accommodation partners by phone and email.
Promote H on Mitchell's corporate and long-stay accommodation options.
Follow up corporate accommodation enquiries and help convert opportunities into bookings.
Re-engage previous or existing contacts where appropriate.
Maintain records of sales conversations, opportunities and follow-up activity.
Support management with general sales administration and reporting.
Build professional relationships with corporate contacts, repeat guests and accommodation partners.
Understand customer accommodation requirements and identify suitable room, apartment or long-stay options.
Provide timely written follow-up after phone conversations.
Deliver a professional guest experience reflecting H on Mitchell's service standards.

Requirements

What you’ll need

Previous hands-on experience in hotel reservations, front office, accommodation sales or a similar hotel environment.
Experience entering and managing reservations through a hotel Property Management System (PMS).
Confidence handling reservation enquiries and guest questions over the phone.
Demonstrated experience with outbound calls, sales follow-up, account management or proactive customer engagement.
Strong spoken and written English.
Confidence speaking professionally with corporate customers and business decision-makers.
Strong attention to detail when managing rates, dates, guest information and booking requirements.
Proactive approach to following up enquiries and opportunities.
Ability to work independently in a remote environment while remaining accountable to the on-site management team.
Previous experience within an Australian hotel, serviced apartment or accommodation business is highly regarded.
Experience dealing with corporate accommodation accounts or long-stay bookings is highly regarded.
Experience working with corporate travel agents, business travelers or project accommodation is highly regarded.
Previous exposure to hotel sales, business development or account management is highly regarded.
Relevant New Zealand or other Commonwealth-market hotel experience where Australian experience is unavailable is highly regarded.
Comfortable adapting to new systems and helping maintain a structured sales follow-up process.