Client Operations Coordinator – NeuroNav

Pear VC

. Own and resolve client operations requests, including provider searches .

Posted 10/22/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $50,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client operations management, including invoicing, contract accuracy, and process improvement. Proficient in client communication and relationship management, with a strong focus on detail and operational efficiency.

Highest-signal resume keywords

Client Operations ManagementInvoicing AccuracyProcess ImprovementCustomer Service ExperienceFluent In Spanish

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

BillingContractsAccounts ReceivableAccounts PayableMath ProficiencySpreadsheet ManagementProcess DevelopmentCRM ExperienceTicketing System ExperienceOperational Coordination

Soft Skills

Attention To DetailResourcefulnessFlexibilityCommunication SkillsRelationship Management

Tools & Technologies

Google WorkspaceMicrosoft OfficeHubSpot

Industry Keywords

Developmental Disability FieldCalifornia SDPRegional Center System

About the role

Key responsibilities & impact

Own and resolve client operations requests, including provider searches
Prepare and send quotes for prospective families
Keep contracts accurate and up to date
Audit spending plans for accuracy and completeness
Advise on the service package best suited to each family’s needs
Submit invoices accurately and on time to Financial Management Services providers
Track invoice approval and payment status and follow up as needed
Educate and guide staff and providers on required documents, including W-9s, agreements, and proof of service
Support families and Independent Facilitators with purchase requests and vendor and staff onboarding
Develop and refine processes across client transition, provider onboarding, and invoicing
Take ownership of new client operations procedures
Communicate proactively with families, vendors, and FMS contacts
Pick up new projects, fill operational gaps, and support evolving client operations needs

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience
Experience in operations, billing, contracts, accounts receivable/payable, or administrative coordination
Flexible, resourceful mindset and comfort with ambiguity, shifting priorities, and learning new things quickly
Strong attention to detail and comfort with math, spreadsheets, and reconciling numbers
Client-facing or customer service experience managing multiple relationships at once
Excellent written and verbal communication skills
Must have a computer, reliable high-speed internet, and a quiet work environment
Experience building or improving processes (preferred)
Experience with Google Workspace and/or Microsoft Office (preferred)
Experience with a CRM or ticketing system, such as HubSpot (preferred)
Experience in the developmental disability field or California’s SDP and Regional Center system (preferred)
Fluent in Spanish and bilingual (preferred)
Currently eligible to work in the United States of America
Visa sponsorship question indicates U.S. work authorization considerations

Benefits

Comp & perks

Remote first — ability to work from home
Health, vision, and dental insurance
401(k)
14 Paid Time Off (PTO) days per year
7 sick or flex days per year
Annual company retreat