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About the role
Key responsibilities & impact- Serve as the first line of defense for customer tickets and questions
- Build scalable, AI-enabled customer support systems
- Channel customer feedback to the product development team
- Create educational resources for customers
- Assist with bug fixing and QA
- Support the growing customer base in the UK and Europe
- Work closely with the entire team and report directly to the CTO
- Contribute across the customer lifecycle and help shape future customer support processes
Requirements
What you’ll need- Proven interest in learning and teaching
- Passion for software products and interest in diving into technical details
- Excellent written and spoken communication skills
- Ability to juggle multiple priorities across competing customer requests
- Interest in rapid early-stage startup growth
- Extreme ownership and attention to detail
- Coding knowledge and interest in growing coding skills
- Bias for action and ability to ship fast and iterate based on feedback
- Knowledge of Privacy or Legal fields (optional)
Benefits
Comp & perks- High ownership, deep collaboration with company leadership and customers
- Potential to grow into new roles and scopes as the company grows
- Autonomy and opportunities to shape the future of the business
- Kind, collaborative, inquisitive, and inclusive culture
- Career-supportive environment respecting employees' responsibilities outside work