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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical aptitude and hands-on AI fluency, with the ability to translate customer needs into precise technical requirements. Proven experience in managing customer relationships, building workflows, and supporting implementation processes in a B2B environment.
Highest-signal resume keywords
Implementation ManagementAI Workflow DevelopmentCustomer SuccessTechnical AptitudeHealthcare Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ImplementationSolutions ConsultingAI FluencyWorkflow AutomationTechnical Project ManagementData AnalysisCustomer Relationship ManagementVendor ManagementB2B Customer EngagementProcess Improvement
Soft Skills
CommunicationJudgmentProblem-SolvingCollaborationAdaptability
Tools & Technologies
Implementation PlaybooksAutomation ToolsCustomer PortalsData Tracking SystemsInternal Tools
Industry Keywords
HIPAASOC 2Startup ExperienceHealthcareCustomer-Facing
About the role
Key responsibilities & impact- Lead customer implementations end to end, translating customer workflows, templates, data, and past cases into precise technical requirements
- Test AI outputs against real customer cases and confirm workflows meet customer needs before go-live
- Serve as the customer's main point of contact through go-live and beyond
- Track adoption and flag issues early
- Build implementation playbooks, templates, and automation
- Bring customer insights back to the team to improve platform configurability
- Build AI workflows and automations to scale internal operations
- Support sales with proposals, pipeline tracking, and implementation scoping
- Help run patient-facing programs, including portal setup, intake automations, and patient communications
- Support hiring through interviews and onboarding
- Manage vendors and internal tools
- Report directly to the CEO
- Potentially lead future operations or customer success teams and help establish the product function
Requirements
What you’ll need- 3-5+ years of hands-on experience in implementation, solutions, consulting, customer success, product, engineering, or a similar role
- Startup experience ideally included
- Strong technical aptitude and hands-on AI fluency
- Ability to pick up new tools quickly and use AI to get real work done, including building workflows
- Ability to judge whether AI outputs are good enough to trust
- Confidence leading working sessions with senior customer stakeholders
- Ability to translate between customers and engineers
- Proven ability to juggle many workstreams without dropping balls
- Bias toward rolling up sleeves and doing the work personally
- Judgment to own customer relationships with minimal oversight
- Able to work in person in New York
- Technical background such as a computer science or engineering degree, or prior experience as an engineer, technical PM, or solutions engineer (nice to have)
- Healthcare experience (nice to have)
- Customer-facing B2B experience in implementation, solutions, or customer success (nice to have)
- Familiarity with HIPAA and SOC 2 (nice to have)
- Experience as an early employee at a startup (nice to have)
Benefits
Comp & perks- Very generous equity package
- Health insurance
- Dental insurance
- Vision insurance
- Standard paid time off per early-stage startup norms