Advanced Specialist, Business Analytics

Pearson VUE

. Ensure data collection is consistent across the Pearson customer journey and enable teams to take action on the data .

Posted 10/8/2026full-timeBangalore • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Experience (CX) analytics, data collection, and stakeholder management, ensuring alignment with business objectives and measurement standards. Proficient in translating complex business needs into actionable requirements while leveraging AI and automation for enhanced engagement.

Highest-signal resume keywords

Customer Experience AnalyticsData Collection ManagementStakeholder Relationship BuildingBusiness AnalysisProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ReportingBusiness IntelligenceData Warehouse InitiativesMetric CollectionAnalytics Needs Assessment

Soft Skills

Clear CommunicationTime ManagementCritical ThinkingRelationship Management

Tools & Technologies

CX DashboardsAutomation ToolsFeedback Loop Systems

Industry Keywords

Business AcumenCross-Functional CollaborationStakeholder RequirementsTesting and ValidationPerformance Trends

About the role

Key responsibilities & impact

Ensure data collection is consistent across the Pearson customer journey and enable teams to take action on the data
Understand business measurement and analytics needs and objectives
Add requirements to new or existing roadmaps across the business
Identify opportunities to use existing metric collection across new areas of the business
Leverage AI and automation to increase engagement with closed feedback loop activities
Own end-to-end implementation of Customer Experience surveys, aligned with business objectives, measurement standards, and stakeholder requirements
Manage stakeholder access to CX analytics, dashboards, and reporting
Lead testing and validation of CX metric collection for data quality, technical readiness, and successful implementation
Partner with business and technical teams to assess feasibility, clarify requirements, and ensure solutions meet defined needs
Monitor usage, adoption, and performance trends to identify improvement opportunities and increase engagement with CX insights

Requirements

What you’ll need

Demonstrated ability to communicate clearly, manage time effectively, and build strong stakeholder relationships
Proven experience translating cross-functional business needs into clear, actionable requirements
Strong problem-solving and critical-thinking skills, with the ability to analyze complex information and recommend practical solutions
Solid business acumen, with the ability to understand organizational priorities and connect analytical work to business outcomes
Experience supporting data, reporting, business intelligence, or data warehouse initiatives
Experience as a Business Analyst, CX Analyst, or related role
Ability to manage multiple priorities and deadlines effectively
BA or BS degree in Business, Communications, Information Systems, or relevant experience