Advanced Specialist, Customer Success

Pearson VUE

. Own relationships with a focused portfolio of professional assessment clients .

Posted 10/12/2026full-timeManchester • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong account and programme management capabilities, with a focus on building relationships with senior stakeholders and effectively managing complex delivery cycles. Exhibits excellent planning, communication, and problem-solving skills to ensure successful client engagement and programme execution.

Highest-signal resume keywords

Account ManagementProgramme ManagementStakeholder EngagementPlanning and DeliveryClear Communication

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Relationship BuildingStrategic JudgementPrioritisationAdaptabilityCalmness Under Pressure

Industry Keywords

Professional AssessmentEducationCertificationProfessional Services

About the role

Key responsibilities & impact

Own relationships with a focused portfolio of professional assessment clients
Plan and coordinate activity across preparation, live testing, follow-up, and future testing cycles
Build trusted relationships with senior managers in awarding bodies and professional organisations
Respond calmly and quickly when client, operational, or external circumstances change
Work with internal teams to resolve issues and keep programmes on track
Maintain clear plans, actions, risks, and client communications
Lead senior client relationships for professional assessment programmes
Guide complex delivery cycles and support clients through live delivery
Ensure effective follow-up before the next testing cycle begins

Requirements

What you’ll need

Substantial experience in account management, programme management, or a closely related client-facing role
Confidence engaging senior stakeholders and establishing credibility quickly
Strong planning, delivery, and prioritisation skills
Ability to respond effectively when requirements change or issues emerge
Strategic judgement combined with practical follow-through
Clear written and verbal communication
Comfort working with technical products and specialists, without needing to be a technical expert
Experience in education, assessment, certification, or professional services is helpful but not essential

Benefits

Comp & perks

Supportive, internationally distributed team
Flexible working pattern
Team meetings may require office attendance once per quarter
12-month limited-term employment opportunity