Customer Service Specialist

Pearson VUE

. Respond to customer inquiries via phone, email, and live chat.

Posted 10/26/2026full-timeMandaluyong City • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on problem-solving and effective communication. Capable of managing customer inquiries and complaints while maintaining professionalism and empathy in a global market context.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsWritten And Verbal CommunicationAttention To DetailOrder Management Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

MS Word ProficiencyExcel ProficiencyDigital Learning Platforms SupportTechnical Issue ResolutionAnalytical Thinking

Soft Skills

EmpathySelf-MotivationAdaptabilityTeam CollaborationCultural Adaptability

Industry Keywords

Customer InquiriesOrder ManagementOperational EfficiencyCustomer ExperienceGlobal Markets

About the role

Key responsibilities & impact

Respond to customer inquiries via phone, email, and live chat.
Manage and resolve queries related to digital support and order management.
Collaborate with internal teams to troubleshoot and resolve complex issues.
Document customer interactions accurately and thoroughly.
Identify and suggest improvements to enhance customer experience and operational efficiency.
Maintain professionalism and empathy in all customer interactions.
Stay informed about changes in systems, processes, and product offerings.
Provide support to customers across global markets.
Employees may be reassigned to different lines of business depending on operational needs.
Participate in office-based calibration to foster collaboration, knowledge sharing, and team cohesion.

Requirements

What you’ll need

Background in customer service or ability to demonstrate strong support and problem-solving skills.
Experience working in a team-oriented environment.
Proficiency in basic MS Word and Excel.
Excellent written and verbal communication skills.
Ability to manage and resolve customer complaints effectively.
Strong attention to detail and analytical thinking.
Self-motivated and capable of working independently.
Adaptability to changes in business priorities and customer needs.
Strong cultural adaptability when supporting customers and stakeholders across global markets.
Experience supporting order management and digital learning platforms and resolving technical issues for customers is an added advantage.
Ability to work the stated schedule, subject to business needs.

Benefits

Comp & perks

Day 1 Health care Coverage with up to 2 dependents
Competitive retirement plan – Pearson doubles your contribution.
Volunteering days and employee wellbeing assistance.
Annual pay increase and performance bonus.
Option to move to hybrid working (2 days per week) after successful completion of training and probation, subject to manager approval.