Customer Service Specialist

Pearson VUE

. Provide training and ongoing guidance to members of the OnVUE team .

Posted 10/13/2026full-timeNoida • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and technical troubleshooting, with a strong focus on problem-solving and conflict management. Proficient in leveraging AI tools to enhance operational efficiency and improve candidate experience.

Highest-signal resume keywords

Customer Service ExperienceTechnical TroubleshootingOnVUE OperationsMicrosoft Office SuiteAI Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingOnVUE OperationsMicrosoft Office SuiteAI Tools ProficiencyOperational Metrics Reporting

Soft Skills

Problem-SolvingCritical ThinkingConflict ManagementTime ManagementAttention to Detail

Tools & Technologies

Microsoft TeamsMicrosoft AccessMicrosoft ExcelMicrosoft Word

Certifications & Qualifications

High School Diploma or EquivalentBachelor’s Degree Preferred

Industry Keywords

Candidate ExperienceQuality IssuesKnowledge ManagementOperational MetricsProctoring

Tech Stack

Tools & technologies

Vue.js

About the role

Key responsibilities & impact

Provide training and ongoing guidance to members of the OnVUE team
Serve as a backup for technical support, greeting, and proctoring tasks
Work with the OnVUE Operations Supervisor and Quality and Training team to identify and address trending quality issues
Report and follow up on operational metrics, including team output and average handle time
Document and communicate policy changes and product and service improvements
Ensure OnVUE training materials remain relevant and updated
Engage with Pearson VUE Product, Development, and Operations teams on arising problems
Research and resolve escalated OnVUE candidate cases
Track and report common candidate questions, concerns, and challenges
Identify recurring issues and their impact
Communicate product improvement and candidate-experience streamlining opportunities to the business

Requirements

What you’ll need

Minimum High School Diploma or Equivalent
Bachelor’s Degree preferred or equivalent work experience
Experience with technical troubleshooting preferred
3+ years customer service experience preferred
Experience with OnVUE operations preferred
Strong problem-solving, critical thinking, and conflict management abilities, with a diplomatic approach and openness to feedback
Passion for customer service and maintaining a patient, positive, and compassionate demeanor
Proactive in anticipating and addressing team needs, effectively delegating to foster learning and skill development
Skilled in Microsoft Office Suite, including Teams, Access, Excel, and Word
Able to manage internal knowledge management sites
Proficient in leveraging artificial intelligence tools and technologies
Willingness to adapt to the evolving AI landscape and continuously upskill in relevant AI competencies
Ability to identify opportunities where AI can improve efficiency and service quality
Effective leadership and willingness to adapt as business needs evolve
Strong time management and attention to detail
Ability to navigate ambiguity and objections effectively

Benefits

Comp & perks

Regular full-time position working 40 hours per week
24/7 rotational shift