Customer Service Specialist

Pearson VUE

. Respond to customer inquiries via phone, email, and live chat .

Posted 10/26/2026full-timeMandaluyong City • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on problem-solving and effective communication. Capable of managing customer inquiries and complaints while maintaining professionalism and empathy in a global market context.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsWritten And Verbal CommunicationAttention To DetailOrder Management Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

MS Word ProficiencyExcel ProficiencyDigital Learning Platforms SupportTechnical Issue ResolutionAnalytical Thinking

Soft Skills

EmpathySelf-MotivationAdaptabilityTeam CollaborationCultural Adaptability

Industry Keywords

Customer InquiriesOrder ManagementOperational EfficiencyCustomer ExperienceGlobal Markets

About the role

Key responsibilities & impact

Respond to customer inquiries via phone, email, and live chat
Manage and resolve queries related to digital support and order management
Collaborate with internal teams to troubleshoot and resolve complex issues
Document customer interactions accurately and thoroughly
Identify and suggest improvements to enhance customer experience and operational efficiency
Maintain professionalism and empathy in customer interactions
Stay informed about changes in systems, processes, and product offerings
Provide support to customers across global markets
Participate in office-based calibration to foster collaboration, knowledge sharing, and team cohesion
Potentially move between lines of business depending on operational needs

Requirements

What you’ll need

Background in customer service or ability to demonstrate strong support and problem-solving skills
Experience working in a team-oriented environment
Proficiency in basic MS Word and Excel
Excellent written and verbal communication skills
Ability to manage and resolve customer complaints effectively
Strong attention to detail and analytical thinking
Self-motivated and capable of working independently
Adaptability to changes in business priorities and customer needs
Strong cultural adaptability when supporting customers and stakeholders across global markets
Experience supporting order management and digital learning platforms and resolving technical issues for customers is an added advantage
Minimum 3-month probation period before hybrid working is available
Ability to work the stated schedule of 8:00am–5:00pm UK time, subject to business needs

Benefits

Comp & perks

Day 1 Health care Coverage with up to 2 dependents
Competitive retirement plan – Pearson doubles your contribution
Volunteering days
Employee wellbeing assistance
Annual pay increase
Performance bonus
Hybrid working option (2 days per week) after successful completion of training and probation, subject to manager approval