Customer Success Specialist

Pearson VUE

. Own a portfolio of midsize and large school district accounts .

Posted 10/26/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $80,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success within the EdTech sector, focusing on account management, product adoption, and relationship-building to enhance partner experiences and drive positive student outcomes. Proficient in utilizing assessment data and cross-functional collaboration to optimize implementation and achieve strategic goals.

Highest-signal resume keywords

Customer Success ManagementEdTech ExperienceAssessment Data UtilizationSalesforce FamiliarityCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Assessment Measurement ModelsImplementation PlanningData AnalysisAccount Health MonitoringBusiness Review Preparation

Soft Skills

Relationship-BuildingTime ManagementCommunication SkillsOrganizational SkillsProblem-Solving

Tools & Technologies

SalesforceMicrosoft O365 Suite

Industry Keywords

K-12 EducationCustomer JourneyProduct AdoptionChurn ReductionPartner Experience Optimization

About the role

Key responsibilities & impact

Own a portfolio of midsize and large school district accounts
Serve as the primary partner for implementation and ongoing success across PALS products
Develop a Success Plan for each partner, including implementation milestones aligned with instructional, assessment, and technology priorities
Facilitate onboarding activities before go-live and enable rapid completion of adoption milestones
Monitor account health using data systems and communication cadences
Drive product adoption and value, reduce churn, and build brand loyalty
Engage at-risk or disengaged accounts in recovery strategies
Prepare and deliver business reviews connecting product usage, implementation progress, and partner goals
Collaborate with Product, Technology, Marketing, Sales, Professional Development, and Support teams
Contribute to cross-functional feedback loops that strengthen the business and customer experience
Connect product usage and impact data into actionable insights for partners
Optimize partner experience, business efficiency, and scalability

Requirements

What you’ll need

Demonstrated use of formative, interim, or screener/MTSS assessment data to impact student outcomes at the classroom, school, or district level
Commitment to getting it right, not being right; low ego, high agency
Appreciation for the full customer journey and cross-team collaboration
Strong personal organization and time management skills
Exceptional warmth and relationship-building skills
Ability to communicate with customers in a world-class manner that nurtures value, joy, and loyalty, while protecting Pearson’s business interests
Willingness to travel as needed (up to 30%)
Experience in EdTech, Customer Success, and/or K-12 education
Familiarity with Salesforce and Microsoft O365 Suite
Understanding of assessment measurement models
Location in the Central US region is preferred

Benefits

Comp & perks

Strong coaching relationship with your manager and robust support for development
Opportunities to contribute and lead as our team matures
A culture prioritizing operational excellence, impact, and fun
Remote-first flexibility
Medical insurance
Dental insurance
Vision insurance
401K
Stock options
Parental leave
Education reimbursement
Wellness resources
Annual incentive program