Implementation Specialist

Pearson VUE

. Serve as the primary point of contact for examiner iPad setup, digital testing support, and technical troubleshooting .

Posted 10/13/2026full-timeSan Antonio • Texas • United StatesMid-LevelSenior💰 $70,000 - $78,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational problem-solving, process improvement, and project coordination, with a strong focus on managing technology support and enhancing workflows. Proficient in utilizing Microsoft 365 applications and familiar with AI tools to drive efficiency and support educational testing operations.

Highest-signal resume keywords

Operational Problem-SolvingProcess ImprovementProject CoordinationMicrosoft 365 ProficiencyTechnical Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementProject CoordinationTechnical SupportWorkflow DevelopmentTraining Material CreationData AnalysisInventory ManagementDigital Platform SupportAI Tool FamiliarityCritical Thinking

Soft Skills

Excellent OrganizationStrong CommunicationCustomer ServiceAdaptabilityFollow-Through

Tools & Technologies

Microsoft 365Microsoft IntuneSharePointAutomation ToolsIPadsMobile Devices

Industry Keywords

Educational TestingAssessmentField OperationsLogisticsOperations Management

About the role

Key responsibilities & impact

Serve as the primary point of contact for examiner iPad setup, digital testing support, and technical troubleshooting
Manage device inventory, deployment, recovery, maintenance, and supporting records
Create job aids, training resources, and troubleshooting documentation for examiners
Partner with internal teams to identify, escalate, track, and resolve technology issues
Support test processing, scoring coordination, examiner payments, inventory management, project tracking, and other operational activities
Provide flexible support across workstreams during peak periods, special projects, and changing business needs
Collaborate with cross-functional partners to support accurate, timely, and efficient project execution
Identify recurring problems, process gaps, and opportunities to simplify work, improve quality, and reduce manual effort
Develop and maintain workflows, procedures, process maps, and standard work documentation
Help evaluate and implement tools, automation, and AI-enabled solutions
Use data and operational insights to recommend practical, scalable process improvements

Requirements

What you’ll need

Bachelor’s degree in business administration, operations management, information systems, educational technology, project management, psychology, research, or a related field
3+ years of experience in operations, project coordination, customer support, technical support, or a related field
Strong operational problem-solving, critical-thinking, and process improvement skills
Excellent organization, communication, customer service, and follow-through
Ability to manage multiple priorities and adapt to changing needs in a fast-paced environment
Proficiency with Microsoft 365 applications, including Outlook, Teams, Excel, and SharePoint
Must reside within a reasonable commuting distance of the office
Experience supporting iPads, mobile devices, digital platforms, or remote users
Experience improving workflows or creating procedures, job aids, and training materials
Familiarity with AI tools and practical uses for AI in operations, documentation, analysis, or customer support
Familiarity with Microsoft Intune, SharePoint, automation tools, or similar technologies
Experience in educational testing, assessment, research, field operations, inventory, or logistics

Benefits

Comp & perks

Eligible for Pearson’s annual incentive program
Benefits information provided by Pearson