Lead Education Specialist

Pearson VUE

. Define the operating model, controls, evidence standards and escalation routes for scripts requiring specialist intervention .

Posted 11/6/2026full-timeLondon • United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational assurance, script processing, and complex issue resolution, with a strong focus on chain-of-custody controls and secure material handling. Proven ability to lead critical operational activities and provide clear, concise reporting to senior stakeholders under pressure.

Highest-signal resume keywords

Operational AssuranceChain-Of-Custody ControlsComplex Issue ResolutionExecutive ReportingProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Script ProcessingAssessment OperationsData ReconciliationControl DesignOperational ModellingMissing-Script InvestigationsLogistics ManagementQuality AssuranceRegulated Services DeliveryAudit Support

Soft Skills

Problem-SolvingCommunicationPrioritizationInfluencing Without AuthorityJudgment Under Pressure

Tools & Technologies

Microsoft 365ExcelPowerPointWordCollaboration Tools

Certifications & Qualifications

Service Delivery ManagementOperations ManagementProject ManagementProgramme ManagementRisk Management

Industry Keywords

National Curriculum TestingHigh-Stakes AssessmentTOpS Script CollectionDocument Processing ServicesSupplier-Operated Logistics

About the role

Key responsibilities & impact

Define the operating model, controls, evidence standards and escalation routes for scripts requiring specialist intervention
Lead readiness, capacity planning and contingency arrangements for the Modification Unit
Intervene early where risks could affect deadlines or pupil outcomes
Resolve complex issues involving damaged, incomplete, contaminated, non-standard, misrouted or otherwise unprocessable scripts
Determine appropriate treatment and processing routes using evidence, security requirements and sound judgement
Maintain a reliable view of each exception’s location, condition, owner, status, processing route and expected outcome
Lead missing-script investigations and reconciliation across expected, received, quarantined, processed and unresolved scripts
Define and assure chain-of-custody controls for secure storage, handling, access and transfer
Escalate suspected loss, tampering or compromise through incident and security processes
Coordinate operational leads, suppliers and technology partners across service boundaries
Ensure cases close only when required evidence, decision records and outcome confirmations are complete
Escalate unresolved risks with clear impacts, options and recommendations
Track exception volumes, ageing, outcomes and outstanding risks
Provide concise senior-level reporting and an accurate, reconciled position to the Closure Delivery Lead
Identify recurring causes, strengthen controls and playbooks, coach colleagues and introduce process improvements

Requirements

What you’ll need

Substantial experience in assessment operations, script processing, scanning, marking, logistics, operational assurance or the delivery of complex regulated services
Demonstrated expertise in resolving complex script, material or data exceptions
Track record of leading critical operational activity across multiple functions through influence rather than formal management authority
Strong knowledge of chain-of-custody controls, secure material handling, operational assurance and audit evidence
Ability to interpret and reconcile complex operational data and translate findings into clear decisions and recommendations
Experience designing or improving controls, work instructions, playbooks, decision frameworks or operating models
Strong problem-solving skills, with judgement to resolve ambiguous issues and identify underlying causes
Confidence advising and constructively challenging senior colleagues, suppliers and clients under significant time pressure
Excellent written and verbal communication skills, including executive reporting and leading decision-making meetings
Strong prioritisation skills and ability to maintain accuracy and control against demanding deadlines
Advanced proficiency in Microsoft 365, particularly Excel, PowerPoint, Word and collaboration tools, or equivalent platforms
Experience in national curriculum testing, regulated qualifications or another high-stakes assessment environment would be helpful
Knowledge of TOpS script collection, scanning, quarantine, marking, reconciliation and closure processes would be helpful
Experience working with supplier-operated logistics, fulfilment or document-processing services would be helpful
Knowledge of missing-script investigations, non-standard script processing or manual marking routes would be helpful
Experience supporting formal audits, client assurance or government-contract governance would be helpful
A relevant qualification in service delivery, operations, project or programme management, risk, quality or professional management would be helpful

Benefits

Comp & perks

Opportunity to protect the integrity of assessment delivery and pupil outcomes
Opportunity to apply expertise and influence important decisions
Opportunity to work across operational teams, technology partners and suppliers
Opportunity to build more reliable ways of working