Lead Specialist, Education Specialist

Pearson VUE

. Lead system readiness activities, coordinating with technical and operational teams to ensure all requirements are met before launch .

Posted 11/6/2026full-timeManchester • United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in service delivery and system readiness, with a strong focus on project management and operational excellence in complex contracts. Proven ability to lead cross-functional teams, ensure compliance, and drive continuous improvement initiatives.

Highest-signal resume keywords

Service Delivery ManagementSystem Readiness CoordinationProject ManagementCross-Functional Team LeadershipRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

System ReadinessProject ManagementPerformance TestingCapacity PlanningProcess Improvement

Soft Skills

Critical ThinkingAttention to DetailCollaborationProblem SolvingCommunication Skills

Industry Keywords

Government Sector ExperienceStakeholder EngagementIncident ManagementOperational ReadinessContractual Compliance

About the role

Key responsibilities & impact

Lead system readiness activities, coordinating with technical and operational teams to ensure all requirements are met before launch
Manage day-to-day service delivery, proactively identifying and resolving issues to maintain high-quality, reliable outcomes
Lead innovation initiatives that prepare system changes for seamless integration, ensuring new solutions are adopted smoothly and efficiently
Collaborate with government stakeholders and internal teams to align expectations, document processes, and drive continuous improvement
Mentor colleagues by sharing best practices and supporting onboarding for new staff involved in the contract
Ensure product enhancements and contract commitments are delivered within required timescales
Maintain governance and oversight of system changes, managing and escalating risks, issues, and dependencies
Support system availability, contractual and regulatory compliance, stakeholder engagement, incident management, and continuous improvement
Use capacity planning, operational readiness activities, and performance testing to ensure systems handle high transaction volumes while maintaining service levels, data integrity, and user experience

Requirements

What you’ll need

Relevant experience in service delivery, system readiness, or project management for complex contracts (government sector experience preferred)
Demonstrated ability to coordinate cross-functional teams and deliver results in a fast-paced environment
Strong documentation and process improvement skills
Critical Thinking (Effective)
Attention to Detail (Effective)
Collaboration (Intermediate)
Problem Solving (Intermediate)
Organisational Skills (Intermediate)
Communication Skills (Intermediate)
Customer Support (Intermediate)
Influencing Skills (Intermediate)
Performance Management (Intermediate)
Adaptability (Intermediate)
Artificial Intelligence (Capable)
Leadership (Intermediate)
Prioritisation (Intermediate)