Lead Specialist, Education Specialist

Pearson VUE

. Lead end-to-end marking closure by defining and delivering the closure strategy and plan .

Posted 11/6/2026full-timeLondon • United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading end-to-end marking closure strategies, ensuring compliance with regulatory and quality standards while effectively managing risks and operational complexities. Proficient in data analysis, decision-making, and fostering collaboration across multiple teams to enhance service delivery and operational assurance.

Highest-signal resume keywords

Assessment OperationsOperational AssuranceRisk ManagementAnalytical SkillsMicrosoft 365 Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisOperational Data ReconciliationGovernance DesignProblem-SolvingQuality ControlDecision Records ManagementAudit Evidence InterpretationProcess ImprovementService DeliveryClosure Strategy Development

Soft Skills

Communication SkillsPrioritisation SkillsCoachingInfluencing Without AuthorityConstructive Challenging

Tools & Technologies

Microsoft ExcelMicrosoft PowerPointMicrosoft WordCollaboration ToolsQuality-Management Systems

Certifications & Qualifications

Service Delivery ManagementOperations ManagementProject ManagementProgramme ManagementRisk Management

Industry Keywords

Regulated ServicesOfqual-Regulated EnvironmentIncident ResolutionAudit RemediationContinuous Improvement

About the role

Key responsibilities & impact

Lead end-to-end marking closure by defining and delivering the closure strategy and plan
Establish milestones, dependencies, quality checks, evidence requirements and escalation routes
Bring together data on marks, scripts, materials, exceptions and approvals to provide a reconciled progress view
Coordinate investigation and resolution of missing marks, missing or duplicate scripts, allocation issues and reconciliation discrepancies
Set responsibilities, decision thresholds and controls to meet contractual, regulatory, quality and information-governance requirements
Anticipate delivery risks, initiate recovery plans and escalate material concerns with options and recommendations
Analyse complex operational information and produce concise reporting on progress, implications and required actions
Lead readiness and review meetings and represent closure delivery in service, incident, change and contractual forums
Lead lessons-learned reviews and root-cause analysis to improve controls, playbooks and processes
Coach colleagues in evidence-based decision-making, data interpretation and exception handling
Identify opportunities for responsible automation and process simplification

Requirements

What you’ll need

Substantial experience in assessment operations, service delivery, results resolution, operational assurance or delivery of complex regulated services
Track record of leading high-stakes delivery or closure activity across multiple functions, influencing without formal management authority
Strong analytical skills and ability to interpret and reconcile complex operational data
Experience resolving ambiguous operational issues through structured problem-solving and professional judgement
Experience designing or improving governance, controls, measures, playbooks or operating models across multiple teams
Strong understanding of risk management, assurance, audit evidence, decision records and corrective-action processes
Confidence advising and constructively challenging senior colleagues, suppliers and clients under time pressure
Excellent written and verbal communication skills, including executive reporting and leading decision-making meetings
Strong prioritisation skills and ability to maintain accuracy and control against fixed deadlines
Advanced proficiency in Microsoft 365, particularly Excel, PowerPoint, Word and collaboration tools, or equivalent platforms
Knowledge of online or traditional marking, exception handling, post-results services or comparable assessment processes is helpful
Experience working on government contracts or within an Ofqual-regulated or similarly controlled environment is helpful
Experience leading incident resolution, audit remediation or service improvement across organisational boundaries is helpful
Familiarity with quality-management systems, data visualisation, workflow automation or continuous-improvement methods is helpful
Relevant qualification in service delivery, operations, project or programme management, risk, quality or professional management is helpful

Benefits

Comp & perks

10-month fixed-term contract
Opportunity to contribute to the accuracy and integrity of assessment results
Opportunity to influence senior decisions and shape improvements benefiting learners, colleagues and future assessment cycles