Lead Specialist, Education Specialist

Pearson VUE

. Lead the development and maintenance of communication plans for schools, Local Authorities and Assessment Associates .

Posted 11/6/2026full-timeLondon • United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing large-scale stakeholder communications programs, developing clear and actionable communication strategies, and ensuring quality assurance in messaging. Proficient in coordinating communication schedules and utilizing CRM and portal-based communication tools to enhance stakeholder engagement.

Highest-signal resume keywords

Stakeholder Communications ManagementCommunication Schedule PlanningQuality Assurance in CommunicationsUser Acceptance Testing CoordinationGovernment Client Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Written CommunicationEditing SkillsAttention to DetailAnalytical SkillsProblem-Solving Skills

Soft Skills

Stakeholder ManagementInfluencing SkillsAbility to Manage Multiple Priorities

Tools & Technologies

CRMPortal-Based CommunicationsMass Communication Platforms

Industry Keywords

National Curriculum AssessmentsGovernment Communication Service PrinciplesPublic Sector Stakeholders

About the role

Key responsibilities & impact

Lead the development and maintenance of communication plans for schools, Local Authorities and Assessment Associates
Own the annual communications schedule and forward communications calendar
Coordinate communication activities across operational, technology, customer service, assessment, Legal and Corporate Communications teams
Lead drafting, review and quality assurance of stakeholder communications
Translate complex operational information into clear, actionable communications
Maintain communication templates, standard operating procedures and governance documentation
Own configuration of communications within the NCA Portal, including workflows, triggers, templates and distribution lists
Ensure communications are scheduled correctly and released according to agreed timelines
Work with Technology and Workstream teams to resolve portal functionality issues and communication defects before go-live
Act as primary operational contact for the STA Communications Team
Manage communication review, approval and formal sign-off cycles
Escalate communication risks, issues and delivery concerns through governance routes
Oversee delivery of scheduled communications and monitor delivery performance, engagement data and stakeholder feedback
Maintain communication logs and audit trails
Produce regular reporting on readiness, delivery status and key risks
Capture lessons learned and recommend improvements to communication processes, tools and stakeholder engagement
Drive improvements in automation, targeting accuracy and user experience

Requirements

What you’ll need

Experience managing large-scale stakeholder communications programmes
Experience developing and delivering communications to diverse audiences including schools, educational stakeholders or operational workforces
Experience planning and managing communication schedules and publication calendars
Strong stakeholder management and influencing skills
Experience managing communication review and approval processes
Excellent written communication and editing skills
Strong attention to detail and quality assurance capability
Experience coordinating User Acceptance Testing activities
Ability to manage multiple priorities and deadlines within complex operational environments
Strong analytical and problem-solving skills
Experience working with government clients or public sector stakeholders
Knowledge of the National Curriculum Assessments programme
Experience with CRM, portal-based communications or mass communication platforms
Understanding of accessibility requirements and Government Communication Service principles
Experience supporting technology implementations and business readiness activities

Benefits

Comp & perks

Hybrid working arrangement
Full-time employment