Manager, Education Specialist

Pearson VUE

. Lead all clerical marking centre activities throughout live delivery periods .

Posted 11/6/2026full-timeManchester • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing large-scale operational teams within assessment and marking environments, ensuring compliance with quality assurance frameworks and contractual requirements while fostering a collaborative and high-performing team culture.

Highest-signal resume keywords

Operational ManagementTeam LeadershipRisk ManagementQuality AssuranceMicrosoft Excel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ReportingResource ManagementPerformance Metrics AnalysisAssessment ComplianceProcess Improvement

Soft Skills

Communication SkillsOrganizational SkillsAnalytical SkillsCollaborationFlexibility

Tools & Technologies

Microsoft OfficePower BI

Industry Keywords

Assessment DeliveryEducation OperationsNational Curriculum AssessmentsClerical MarkingQuality Assurance Frameworks

About the role

Key responsibilities & impact

Lead all clerical marking centre activities throughout live delivery periods
Oversee the receipt, allocation, processing, and completion of clerical marking items
Monitor daily throughput, productivity, and completion forecasts to ensure delivery milestones are achieved
Implement contingency plans to mitigate delivery risks and maintain operational continuity
Provide regular operational updates and reporting to senior stakeholders
Recruit, train, induct, and manage supervisors and clerical marking staff
Set clear expectations and performance standards for all centre personnel
Foster a positive, collaborative, and high-performing working environment
Support the development and wellbeing of team members during intensive delivery periods
Coordinate staffing plans to ensure adequate resource coverage across all shifts
Ensure clerical marking activities are completed accurately and consistently
Monitor quality assurance outcomes and implement corrective actions where required
Work closely with assessment and quality teams to resolve marking issues and queries
Maintain documented evidence of quality checks and operational controls
Use Management Information to inform marking activity and allocation
Act as the primary operational contact for clerical marking centre activity
Build effective working relationships with operations, technology teams, quality teams, and programme stakeholders
Escalate risks, issues, and delivery concerns in a timely manner
Contribute to operational reviews and lessons-learned activities following assessment delivery
Ensure all activities comply with contractual requirements and data protection policies
Maintain strict security protocols relating to assessment materials and pupil data
Ensure all staff complete mandatory training and adhere to operational procedures
Support audits and compliance reviews as required
Contribute to planning and readiness activities for future assessment cycles
Identify opportunities to improve processes, efficiency, and quality
Participate in programme retrospectives and operational improvement initiatives
Support user acceptance testing and operational readiness exercises where required

Requirements

What you’ll need

Experience managing large-scale operational or assessment delivery teams
Proven ability to lead teams in a fast-paced, high-volume environment
Strong planning, organisational, and resource management skills
Experience managing operational risk and delivering against challenging deadlines
Excellent written and verbal communication skills
Strong analytical skills with the ability to interpret management information and performance metrics
Experience producing operational reports and executive summaries
Proficiency in Microsoft Office applications, particularly Excel and Power BI
Experience working within assessment, education, examination, or marking operations
Understanding of national curriculum assessments and marking processes
Experience managing temporary or seasonal workforces
Knowledge of quality assurance frameworks and assessment compliance requirements
Flexibility to work extended hours and weekends during peak operational windows
Based in Manchester with a significant on-site presence required during live marking delivery periods

Benefits

Comp & perks

Flexibility to work extended hours and weekends during peak operational windows
Occasional travel to other Pearson offices or operational locations may be required