Manager, Partnership Management

Pearson VUE

. Lead a team of Partner Success professionals supporting state, district, and school partners throughout the assessment lifecycle .

Posted 11/5/2026full-timeRemote • Iowa • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading customer-facing programs and managing complex partner relationships while ensuring compliance with contractual requirements. Proven ability to drive continuous improvement initiatives and foster high-performing teams through effective coaching and performance management.

Highest-signal resume keywords

Program ManagementCustomer Relationship ManagementTeam LeadershipFinancial Performance ManagementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementBudget ManagementRisk ManagementForecastingPerformance Management

Soft Skills

CommunicationNegotiationFacilitationProblem SolvingCollaboration

Industry Keywords

Partner SuccessCustomer SatisfactionAssessment DeliveryOperational RisksContinuous Improvement

About the role

Key responsibilities & impact

Lead a team of Partner Success professionals supporting state, district, and school partners throughout the assessment lifecycle
Oversee partner engagement, readiness planning, training, adoption, issue resolution, and ongoing relationship management
Ensure successful delivery of assigned programs and services while meeting cost, quality, and schedule commitments
Build and maintain relationships with state, district, and school partners
Lead customer readiness, implementation, training, and adoption planning
Serve as an escalation point for complex customer concerns, risks, and delivery issues
Monitor customer satisfaction and improve the overall customer experience
Oversee assessment programs or strategic customer relationships
Coordinate cross-functional teams to deliver program commitments
Monitor schedules, risks, issues, budgets, and milestones
Ensure compliance with contractual requirements and delivery expectations
Lead forecasting, planning, and business reviews
Manage program financials, revenue, margin, budgets, and costs
Lead, coach, and develop Partner Success professionals
Establish goals, priorities, and performance expectations
Provide mentoring and career development support
Foster accountability, collaboration, customer focus, and continuous improvement
Drive process improvements and scalable practices across the Partner Success organization
Identify and mitigate delivery, customer, and operational risks

Requirements

What you’ll need

Bachelor's degree or equivalent combination of education and experience
5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions
Demonstrated success leading and developing high-performing teams, including coaching, performance management, and talent development
Experience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues
Strong program and project management skills, including experience managing schedules, risks, dependencies, budgets, and cross-functional initiatives
Proven ability to influence and collaborate across Product, Technology, Operations, Measurement, Content, and Customer Support teams
Strong communication, facilitation, negotiation, and presentation skills
Ability to engage customers, executive leadership, and internal stakeholders
Ability to identify customer needs, solve complex problems, and drive continuous improvement initiatives
Experience managing financial performance, including forecasting, budget management, contract value tracking, resource planning, or margin accountability

Benefits

Comp & perks

Up to 25% travel may be required
Equal Opportunity Employer
E-Verify employer
Reasonable accommodations available for individuals with disabilities