Program Coordinator

Pearson VUE

. Act as a professional point of contact for clients, candidates, test site administrators, and internal stakeholders .

Posted 9/18/2026full-timeNoida • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service management, particularly in handling complex client and stakeholder queries, while utilizing AI tools to enhance operational efficiency and reporting accuracy. Proven ability to collaborate with global teams and manage escalations effectively in a fast-paced environment.

Highest-signal resume keywords

Voice Customer Support ExperienceComplex Client Query ManagementAI-Enabled Productivity ToolsData Validation and ReportingService Level Agreement Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Service ManagementEscalation HandlingOperational Insight PresentationData Entry AccuracyWorkflow Automation Identification

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationAttention to DetailOwnership MindsetAdaptability in Communication

Tools & Technologies

Internal SystemsDatabasesReporting ToolsAI Tools

Industry Keywords

Client ManagementService-Related IssuesOperational QueriesKnowledge ManagementCompliance

About the role

Key responsibilities & impact

Act as a professional point of contact for clients, candidates, test site administrators, and internal stakeholders
Liaise with Global lines of business to support client program requirements, operational queries, and service-related follow-ups
Promote client programs, products, and service offerings by providing clear, consistent information
Support client management activities and track commitments through to completion
Identify additional opportunities, operational risks, and potential trouble areas
Handle Level 3 escalation calls and complex service-related issues
Coordinate with relevant teams to resolve unresolved or high-impact service problems
Monitor service level agreements, priorities, ageing items, response timelines, and closure expectations
Coordinate operational requirements and urgent issues for events
Enter accurate customer, candidate, and case information into databases and systems
Support AI-enabled improvements in customer service, reporting accuracy, knowledge management, and operational efficiency
Use approved AI tools for drafting, summarizing, data review, trend identification, and standard communication, with human review
Identify tasks and workflows suitable for automation, AI assistance, or process standardization
Contribute to templates, prompts, knowledge articles, and standard operating guidance
Review AI-assisted outputs for accuracy, appropriateness, confidentiality, and compliance

Requirements

What you’ll need

Minimum 5 years of experience in a Voice Customer support position
Strong customer service orientation with experience handling complex client, candidate, or stakeholder queries
Excellent verbal and written communication skills, with the ability to manage sensitive conversations professionally
Experience preparing reports, validating data, and presenting operational insights to stakeholders
Ability to manage escalations, prioritize competing tasks, and meet service level expectations
Strong attention to detail, ownership mindset, and ability to work independently in a fast-paced environment
Comfortable working with internal systems, databases, reporting tools, and approved AI-enabled productivity tools
Ability to collaborate across regions, including Global stakeholders, while adapting communication style to different business needs