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Team Manager, Education Specialist
Pearson VUE. Accountable for the performance and end-to-end delivery of multiple product features within Assessment delivery of a government contract.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing end-to-end delivery of assessment products while ensuring compliance with regulatory requirements and contractual obligations. Proven ability to lead cross-functional teams, drive process innovation, and build strategic relationships with stakeholders.
Highest-signal resume keywords
Technology Delivery ManagementCross-Functional Team LeadershipRegulatory Compliance AssuranceProcess Innovation InitiationStakeholder Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Risk ManagementRequirements ManagementTest-Cycle SetupQuality Control MechanismsPerformance Management
Soft Skills
People ManagementTraining and DevelopmentService ImprovementOperational Efficiency
Industry Keywords
Assessment DeliveryGovernment ContractBusiness PrioritiesTransformation StreamsContinuous Improvement
About the role
Key responsibilities & impact- Accountable for the performance and end-to-end delivery of multiple product features within Assessment delivery of a government contract.
- Align product delivery with business priorities, regulatory requirements, Pearson’s Assessment and PQ strategies, and Product Excellence standards.
- Orchestrate cross-functional activity across business teams, technology providers and transformation streams.
- Ensure programme outputs transition into scalable, sustainable business-as-usual services.
- Lead Assessment customer-service performance, service-level achievement and service improvement.
- Develop relationships with internal and external stakeholders to support operational efficiency, retention and growth.
- Work with technology delivery teams to ensure systems, action plans and contract commitments are in place.
- Represent Assessment requirements for the government contract.
- Lead management and resolution of delivery issues and risks, including contingency planning and post-incident lessons learned.
- Oversee timely, robust and auditable examination outcomes and accurate results sign-off.
- Manage test-cycle setup and close-down activities and contract review activities.
- Develop quality-control mechanisms for business-critical activities.
- Provide leadership and line management, including training, development, performance management, recruitment and talent development.
- Manage processes and teams across different locations.
- Lead process innovation, technology-change readiness and continuous improvement across examination sessions and assessment delivery.
- Build strategic relationships with internal and external stakeholders and third-party suppliers.
- Represent the contract and Assessment on cross-company boards and committees.
Requirements
What you’ll need- Experience or qualifications are not explicitly stated in the posting.
- Technical understanding of technology delivery, architecture and systems design.
- Ability to manage risks, issues, dependencies, contingency plans and lessons learned.
- Ability to manage requirements, test-cycle setup and close-down activities.
- Ability to ensure systems meet contractual and regulatory compliance requirements.
- Ability to lead cross-functional teams, suppliers, government stakeholders and internal/external stakeholders.
- People-management capability, including training, development, recruitment, retention and performance management.
- Ability to initiate and lead process innovation, technology change readiness and continuous improvement.
- Ability to build and maintain strategic relationships and represent the contract on boards and committees.