Team Manager, Training

Pearson VUE

. Lead and develop a cross-functional Instructor-Led Training team, including Training Architects, Operations Managers, and Schedulers .

Posted 9/15/2026full-timeRemote • New Jersey • United StatesMid-LevelSenior💰 $140,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading cross-functional training teams and developing enterprise training strategies that align with business needs. Proficient in managing training operations, capacity planning, and utilizing data to enhance delivery quality and customer satisfaction.

Highest-signal resume keywords

Cross-Functional Team LeadershipInstructor-Led Training OperationsCapacity Planning and Utilization ManagementEnterprise Client EngagementTraining Offering Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Operations ManagementLearning Plan DesignPerformance Metrics ManagementService Portfolio DevelopmentOperational Priorities Management

Soft Skills

Executive CommunicationCollaboration with Sales and Customer Success

Tools & Technologies

Learning Management SystemsScheduling ToolsCRM SystemsReporting Dashboards

Certifications & Qualifications

Bachelor’s Degree or Equivalent Experience

Industry Keywords

Enterprise LearningWorkforce SkillingEducation TechnologyCustomer-Facing Learning ServicesAI SkillsCybersecurityPower Skills

Tech Stack

Tools & technologies

Cyber SecurityGo

About the role

Key responsibilities & impact

Lead and develop a cross-functional Instructor-Led Training team, including Training Architects, Operations Managers, and Schedulers
Define the enterprise training strategy, operating model, governance, tools, and processes required to scale Pearson’s live training business
Ensure Training Architects partner with clients to understand learning needs, participant profiles, timelines, content requirements, and delivery expectations
Oversee operational handoffs, instructor scheduling, external trainer coordination, class readiness, delivery logistics, and post-training follow-through
Manage team utilization, capacity planning, workload balance, staffing needs, and delivery priorities aligned to customer demand and revenue expectations
Review training offerings, identify new opportunities, and package training solutions for enterprise clients
Equip Sales and Go-to-Market teams with training offering details, qualification guidance, positioning, delivery assumptions, and customer value messaging
Monitor customer satisfaction, learner feedback, instructor performance, delivery risks, operational metrics, and repeat business opportunities
Serve as an escalation point for strategic customer issues, delivery risks, scheduling challenges, instructor concerns, and cross-functional alignment needs
Use data and reporting to improve utilization, delivery quality, customer experience, revenue contribution, and scalability
Build repeatable playbooks, templates, dashboards, and best practices for consistent enterprise training delivery

Requirements

What you’ll need

Experience leading training, learning services, professional services, customer delivery, or training operations functions in an enterprise business environment
Experience managing cross-functional teams responsible for solution design, operations, scheduling, customer delivery, and business performance
Strong knowledge of instructor-led training or virtual instructor-led training operations
Experience working directly with enterprise clients to understand business needs, define training requirements, align stakeholders, and deliver successful outcomes
Experience designing Learning plans that may include live training in conjunction with other forms of learning
Proven ability to manage utilization, capacity planning, performance metrics, operational priorities, and revenue-related expectations
Experience creating or scaling training offerings, service portfolios, delivery models, playbooks, dashboards, tools, or operating processes
Strong commercial awareness and ability to collaborate with Sales, Customer Success, Content, Product, Finance, Delivery, and external partners
Excellent executive communication skills
Bachelor’s degree or equivalent combination of education and relevant professional experience
Preferred: experience in enterprise learning, workforce skilling, technology training, education technology, professional certification, or customer-facing learning services
Preferred: experience with AI skills, cybersecurity, and power skills
Preferred: experience managing distributed or global teams across multiple time zones and regions
Preferred: experience with external instructors, training vendors, authorized training partners, or contract trainer networks
Preferred: experience enabling sales teams, go-to-market planning, or customer-facing training offering collateral
Preferred: experience with proposals, statements of work, pricing inputs, utilization targets, revenue growth, margin considerations, or business cases
Preferred: familiarity with training platforms, learning management systems, scheduling tools, CRM systems, reporting dashboards, or resource management systems

Benefits

Comp & perks

Annual incentive program
Benefits offered by Pearson (specific benefits are linked but not detailed in the posting)