Experience Specialist – Colombia

Pebl

. Serve as the first point of contact for customers and supported employees .

Posted 11/9/2026contractMedellín • ColombiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within B2B or SaaS environments, focusing on effective communication, problem-solving, and maintaining high customer satisfaction. Proficient in utilizing CRM tools and metrics-driven performance tracking to enhance customer experience.

Highest-signal resume keywords

Customer Service ExperienceStrong Communication SkillsProblem-Solving SkillsCRM Tools FamiliarityCustomer Satisfaction Metrics

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Attention to DetailRelationship ManagementCritical ThinkingCollaborationIndependence

Tools & Technologies

DevRevSuperblocksAirtable

Industry Keywords

B2BSaaSCustomer SupportCustomer ExperienceInternational Business Practices

About the role

Key responsibilities & impact

Serve as the first point of contact for customers and supported employees
Respond to inquiries via phone, email, and chat while adhering to established SLAs
Provide accurate information about services, processes, and solutions
Resolve customer issues promptly and escalate to internal teams when needed
Maintain ownership of the resolution process
Monitor and maintain customer satisfaction metrics
Identify opportunities to improve the customer experience and suggest initiatives
Collaborate with internal teams to meet and exceed customer expectations

Requirements

What you’ll need

Proven experience in customer service, preferably in a B2B or SaaS environment
Strong written and verbal communication skills
Ability to build rapport and manage customer relationships professionally
Strong problem-solving skills and critical-thinking ability
Familiarity with CRM tools and customer support software such as DevRev, Superblocks, or Airtable is a plus
Strong attention to detail
Ability to work independently and collaboratively
Commitment to maintaining high customer satisfaction
Experience with global customers and international business practices is preferred
Familiarity with customer satisfaction metrics and metrics-driven performance tracking is preferred

Benefits

Comp & perks

Opportunities for career development and growth within the company
A collaborative, inclusive, and dynamic team environment
Flexible Time Off
Parental Leave
Health and Dental Insurance, where applicable
Retirement Savings + Employee Incentive Plan