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Pebl

Experience Specialist II

Pebl

. Manage routine and moderately complex employee lifecycle requests from intake through resolution .

Posted 11/9/2026full-timeBengaluru • IndiaMid-LevelSenior💰 ₹650,000 - ₹700,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing employee lifecycle requests and ensuring compliance with legal and financial standards while maintaining high levels of customer satisfaction. Proficient in utilizing CRM tools and customer support software to enhance service delivery and track progress effectively.

Highest-signal resume keywords
Customer Service ExperienceStrong Written And Verbal Communication SkillsProblem-Solving And Critical-Thinking SkillsAttention To DetailFamiliarity With CRM Tools

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Relationship ManagementCollaborationIndependence
Tools & Technologies
DevRevSuperblocksAirtable
Industry Keywords
B2BSaaSEmployee Lifecycle ManagementComplianceCustomer Satisfaction

About the role

Key responsibilities & impact
  • Manage routine and moderately complex employee lifecycle requests from intake through resolution
  • Handle assigned tickets and issues, prioritizing work by impact, urgency, risk, and service targets
  • Provide complete responses explaining guidance, required actions, deadlines, and timelines
  • Apply approved knowledge resources, systems, SOPs, and country guidelines
  • Coordinate with internal teams or external providers when specialist input is needed
  • Track outstanding actions, follow up on dependencies, provide progress updates, and confirm completion
  • Escalate legal, compliance, payroll, employee relations, or financial risks appropriately
  • Maintain accurate case notes, employee records, and supporting documentation securely
  • Identify recurring questions or process gaps and recommend practical improvements
  • Meet applicable quality, service, productivity, and customer-experience targets
  • Share useful knowledge with colleagues

Requirements

What you’ll need
  • Proven experience in customer service, preferably in a B2B or SaaS environment
  • Strong written and verbal communication skills
  • Ability to build rapport quickly and manage customer relationships professionally and with care
  • Strong problem-solving and critical-thinking skills
  • Familiarity with CRM tools and customer support software such as DevRev, Superblocks, or Airtable is a plus
  • Strong attention to detail
  • Ability to work independently and collaboratively
  • Commitment to maintaining high levels of customer satisfaction

Benefits

Comp & perks
  • Flexible Time Off
  • Parental Leave
  • Health and Dental Insurance, where applicable
  • Retirement Savings
  • Employee Incentive Plan