Manager, Onboarding

Pebl

. Lead a team of 8–10+ delivering end-to-end onboarding and off-boarding for customers and employees .

Posted 10/2/2026full-timeBengaluru • IndiaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing end-to-end onboarding and off-boarding processes while improving operational metrics such as efficiency, CSAT, and SLA adherence. Strong ability to collaborate cross-functionally and implement durable process improvements in a client-facing environment.

Highest-signal resume keywords

Team LeadershipOperational Metrics ImprovementCross-Functional CollaborationProcess ImprovementClient-Facing Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

OnboardingOff-BoardingPayroll ManagementOperational EfficiencySLA AdherenceRoot Cause AnalysisProcess ImprovementTooling DevelopmentWorkflow ImprovementPerformance Management

Soft Skills

Attention to DetailCommunicationCoachingFeedback DeliveryCollaboration

Certifications & Qualifications

Bachelor's Degree in Human Resources

Industry Keywords

EORGlobal EmploymentHR OperationsClient-Facing OperationsCustomer Satisfaction

About the role

Key responsibilities & impact

Lead a team of 8–10+ delivering end-to-end onboarding and off-boarding for customers and employees
Complete customer offers and enter payroll
Own and improve throughput, cycle-time efficiency, CSAT, onboarding/off-boarding accuracy, and SLA adherence metrics
Maintain high standards for detail and follow-through; trace issues to root cause
Work with Product teams to surface, prioritize, and resolve customer and employee issues through launch
Build scalable process, tooling, and playbook improvements
Plan and roll out team initiatives, measuring outcomes
Partner with People Operations, Immigration, Payroll, Legal, and Client Services across jurisdictions
Manage performance through expectations, feedback, recognition, and coaching

Requirements

What you’ll need

7–10 years of experience, including 4+ years managing a team
Experience ideally in EOR/global employment, HR operations, payroll, or a client-facing operations environment
Track record of owning and improving operational metrics, including efficiency, CSAT, accuracy, and SLA adherence
Direct experience working with Product teams to surface and resolve customer and employee issues
Ability to diagnose root causes and deliver durable process, tooling, or workflow improvements
Strong attention to detail and ownership
Strong communication and cross-functional collaboration in a dynamic, client-facing environment
Bachelor's degree in Human Resources or equivalent experience
Must be located in Bangalore/Bengaluru, India

Benefits

Comp & perks

Flexible Time Off
Parental Leave
Health and Dental Insurance, where applicable
Retirement Savings
Employee Incentive Plan