Sales Support Specialist

PEI-Genesis

. Provide customer response and follow-up for the Account Development Team and/or Core business .

Posted 11/7/2026full-timeRolling Meadows • Illinois • United StatesMid-LevelSenior💰 $45,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on managing orders, pricing, and delivery while ensuring compliance with government regulations. Proficient in coordinating with internal and external teams to enhance customer relationships and resolve issues effectively.

Highest-signal resume keywords

Customer Service ExperienceOrder ManagementMicrosoft Office ProficiencyASW400 ERP System ExperienceSales Training Program Completion

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order EntryQuotation PreparationBacklog ManagementData EntryCustomer Complaint Resolution

Soft Skills

Relationship ManagementCollaborationProblem Solving

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft OutlookPEI CRM System

Industry Keywords

Government RegulationsCustomer Terms and ConditionsSales Coordination

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide customer response and follow-up for the Account Development Team and/or Core business
Service assigned customers, including internal price and delivery requests, order entries, and expedites
Proactively manage orders and backlog and maintain customer advisor relationships
Prepare quotations and handle customer purchase order requirements and order entries
Ensure customer pricing, delivery, quality, and order-entry requests are completed urgently
Manage customer purchase orders from order entry through expected delivery
Coordinate large bids, quotes, orders, and opportunities with sales and management personnel
Apply government regulations and customer terms and conditions to company processes, working with Compliance
Provide administrative assistance, special-project support, and data entry
Review backlog/back-order reports and address or escalate delinquent orders
Handle customer complaints and material-return requests through resolution
Collaborate with internal and external resources to assist customers and expand product knowledge
Escalate critical sales and customer situations to appropriate managers
Coordinate with management, sales, and corporate personnel to maintain task conformance

Requirements

What you’ll need

Degree from a four-year college or university preferred; or minimum of three years customer service experience; or equivalent combination of education and experience
Successful completion of the company’s sales training program is required
Intermediate level of skill in Microsoft Office, specifically Excel, Word, and Outlook
Experience using ASW400 ERP system and PEI’s CRM system
Minimum of three years customer service experience as an alternative to the preferred degree