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Pelion

Operations Assistant – Maternity Cover

Pelion

. Manage SIM card dispatch, provisioning and overall inventory control .

Posted 11/3/2026contractGlasgow • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational support capabilities with a focus on customer service, effective communication, and process improvement. Proficient in managing inventory control and onboarding activities while collaborating with cross-functional teams.

Highest-signal resume keywords
Customer Service OrientationOperational SupportProcess ImprovementMicrosoft Office ProficiencyTicketing Systems Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Inventory ControlCustomer OnboardingIssue ResolutionOperational EfficiencyRecord Maintenance
Soft Skills
Excellent Communication SkillsHighly OrganizedProactiveDetail OrientedProblem-Solving Mindset
Tools & Technologies
Microsoft ExcelMicrosoft WordMicrosoft OutlookHubspotJira
Industry Keywords
Mobile Network OperatorsService DeskCustomer SuccessOperational IssuesCross-Functional Collaboration

About the role

Key responsibilities & impact
  • Manage SIM card dispatch, provisioning and overall inventory control
  • Support new customer onboarding activities
  • Handle customer enquiries, including billing investigations and issue resolution
  • Maintain accurate internal records and deliver clear, timely communication
  • Collaborate with global and cross-functional teams to coordinate and resolve operational issues
  • Identify opportunities for process improvements and contribute to enhancing operational efficiency
  • Provide operational support for maternity cover

Requirements

What you’ll need
  • Excellent written and verbal communication skills
  • Highly organized, proactive, and detail oriented
  • Ability to manage multiple priorities in a fast-moving environment
  • Strong customer service orientation and problem-solving mindset
  • Proficiency with Microsoft Office tools (Excel, Word, Outlook)
  • Experience with ticketing systems (Hubspot, Jira) (nice-to-have)
  • Prior experience in operations, service desk or customer success roles (nice-to-have)
  • Knowledge of Mobile Network Operators (nice-to-have)

Benefits

Comp & perks
  • Initial 6-month fixed-term contract providing maternity cover