Customer Support Specialist

Pellera Technologies

. Provide first-level support for inbound interactions and requests from end users, staff, and patients .

Posted 10/17/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on effective communication, problem-solving, and adherence to standard operating procedures. Proficient in technical writing and managing customer interactions across various channels.

Highest-signal resume keywords

Customer Service ExperienceTechnical WritingQueue ManagementMicrosoft Office TroubleshootingCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical WritingMicrosoft Office TroubleshootingTyping Speed (25 Words Per Minute)Queue ManagementEnd-User Support

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationInterpersonal SkillsOrganizational SkillsProblem Solving

Industry Keywords

Customer SupportCall Center ExperienceStandard Operating ProceduresKnowledge ManagementHigh-Paced Environment

About the role

Key responsibilities & impact

Provide first-level support for inbound interactions and requests from end users, staff, and patients
Maintain end-to-end responsibility for end-user support needs
Participate in and adhere to standard operating procedures
Assist with developing and improving work instructions, procedures, and documentation
Mentor and assist with training new Customer Support Specialists
Serve as a touchpoint for in-depth issues before escalation from the Level 1 support group
Conduct regular queue management to ensure adherence to standard operating procedures
Maintain skills to handle incidents and requests in line with established service levels
Provide feedback and intelligence gained through customer interactions
Update knowledge in Knowledge Management databases
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent
2 years’ experience working in a customer service role preferred but not required
Call Center experience preferred but not required
Excellent verbal and written communication skills
Ability to professionally respond to telephone calls, emails, chats, and voicemails for customer support
Technical writing experience
Innovative, team-oriented problem solver
Excellent interpersonal and customer service skills
Strong commitment to providing quality service
Excellent organizational, time management, and follow-through skills
Ability to prioritize tasks and delegate when appropriate
Ability to function well in a high-paced and sometimes stressful environment
Experience troubleshooting Microsoft Office
Ethical and critical thinking
Ability to type at least 25 words a minute
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times

Benefits

Comp & perks

Monday through Friday schedule
Remote work arrangement