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Professional Services Operations Manager
Pellera Technologies. Oversee the strategic allocation, forecasting, utilization, and management of professional services resources across the organization .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in resource management, workforce planning, and capacity forecasting, with a strong focus on analytics and reporting. Proven ability to lead teams, facilitate stakeholder collaboration, and drive continuous improvement in resource allocation processes.
Highest-signal resume keywords
Resource ManagementWorkforce PlanningUtilization ReportingStakeholder ManagementAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Resource AllocationCapacity PlanningForecastingUtilization TrackingReportingAnalyticsDashboard DevelopmentPerformance ManagementOperational DirectionStaffing Governance
Soft Skills
Communication SkillsRelationship-BuildingProblem-SolvingOrganizational SkillsTeamwork
Certifications & Qualifications
Bachelor's Degree in BusinessBachelor's Degree in Operations ManagementBachelor's Degree in Project ManagementBachelor's Degree in Human Resources
Industry Keywords
Professional ServicesPMO OperationsResource Management ProcessesContinuous ImprovementService Delivery
About the role
Key responsibilities & impact- Oversee the strategic allocation, forecasting, utilization, and management of professional services resources across the organization
- Coordinate between Sales, PMO, Delivery Leaders, Practice Managers, and Operations to assign resources to projects
- Directly manage the Resource Management Desk team and services operations
- Lead staffing coordinators and resource management professionals in day-to-day staffing operations, resource assignments, utilization tracking, and workforce planning
- Provide leadership, coaching, mentoring, performance management, career development, and operational direction to the team
- Manage enterprise-wide resource allocation across service offerings, projects, programs, and clients
- Facilitate staffing requests and resource assignment decisions based on skills, availability, utilization targets, location, and client requirements
- Maintain visibility into resource demand, capacity, and forecasted needs
- Develop short-term and long-term resource forecasts
- Monitor resource capacity and utilization across technical and delivery teams
- Identify resource shortages, skill gaps, and capacity constraints
- Support hiring plans with workforce demand projections and staffing recommendations
- Monitor individual, team, and organizational utilization metrics
- Produce utilization reporting and executive dashboards
- Partner with Sales, Solution Architects, and Service Delivery teams on upcoming opportunities and staffing impacts
- Maintain resource skill inventories, certifications, experience profiles, and capability matrices
- Establish and maintain resource management processes, standards, and procedures
- Lead resource planning meetings and staffing governance reviews
- Drive continuous improvement initiatives within resource management operations
- Develop reporting and analytics related to staffing, capacity, utilization, and demand
- Serve as the primary point of contact for resource planning and staffing activities
- Build partnerships across PMO, Delivery, Operations, Sales, Recruiting, and Leadership teams
- Facilitate resolution of competing resource priorities and business demands
Requirements
What you’ll need- Bachelor's degree in Business, Operations Management, Project Management, Human Resources, or a related field, or equivalent combination of education and experience
- 5+ years of experience in resource management, workforce planning, project delivery, PMO operations, or a related professional services environment
- Experience managing resource allocation, capacity planning, forecasting, and utilization reporting across multiple projects, teams, or business functions
- Strong resource planning and workforce management skills
- Excellent verbal and written communication skills
- Strong stakeholder management and relationship-building abilities
- Strong analytical and problem-solving skills
- Ability to evaluate resource demand, capacity, and utilization data
- Ability to prioritize competing demands and make sound staffing decisions
- Strong organizational and time management skills
- Ability to facilitate discussions and resolve conflicts effectively
- Strategic thinking and workforce planning capability
- Proficiency in reporting, analytics, and dashboard development
- Ability to influence decision-making across multiple levels of the organization
- Strong collaboration and teamwork skills
- Continuous improvement mindset
- Critical thinking and sound business judgment
- Attention to detail and accuracy
- Ability to work in a fast-paced, changing environment
- Professionalism, discretion, and ethical decision-making
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times