Customer Engagement Associate

PEMCO

. Manage inbound and outbound calls, emails, and chats from policyholders, prospects, agents, and other customers .

Posted 10/7/2026full-timeUnited StatesJuniorMid-Level💰 $36,285 - $68,526 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Property and Casualty insurance concepts, including personal auto, homeowners, and commercial insurance, while effectively managing customer interactions and resolving inquiries. Maintains compliance with insurance regulations and company policies, ensuring high-quality service and customer satisfaction.

Highest-signal resume keywords

Property & Casualty Insurance LicenseCustomer Service SkillsAttention to DetailConflict ResolutionCall-Center Software Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Insurance Policy KnowledgeClaims Process GuidancePolicy AdministrationData Security PracticesDocumentation Accuracy

Soft Skills

Attentive ListeningProblem-SolvingEmpathyProfessional CommunicationCustomer-Focused Approach

Tools & Technologies

Call-Center SoftwarePolicy Administration Systems

Certifications & Qualifications

Property & Casualty Insurance License

Industry Keywords

Insurance RegulationsCustomer SatisfactionService-Level ExpectationsFlexible SchedulesConfidentiality

About the role

Key responsibilities & impact

Manage inbound and outbound calls, emails, and chats from policyholders, prospects, agents, and other customers
Provide information about property and casualty insurance policies, coverage, premiums, deductibles, and billing
Assist with policy changes, renewals, cancellations, payments, and general account questions
Support the first notice of loss process and provide basic claims-procedure guidance
Review customer accounts and update policy and contact information accurately
Identify customer needs and recommend appropriate products, services, or coverage options
Resolve customer concerns and complaints while meeting service-level expectations
Document customer interactions, transactions, and resolutions in the system
Follow company procedures, insurance regulations, privacy requirements, and quality standards
Collaborate across departments to resolve inquiries and deliver seamless service
Protect confidential customer and policy information through data-security practices
Meet or exceed goals for interaction quality, productivity, customer satisfaction, and attendance
Demonstrate behaviors consistent with PEMCO policies, values, code of ethics, and business conduct
Perform other duties as assigned

Requirements

What you’ll need

Applicants must be a resident and work from Washington, Oregon, or Idaho
Property & Casualty insurance license required by the end of company-provided training
Knowledge of P&C insurance concepts, including personal auto, homeowners, renters, and/or commercial insurance
High school diploma or equivalent required
Willingness to work flexible schedules: 7 a.m. to 6 p.m. PT Monday–Friday and Saturday 8:30 a.m. to 5 p.m. PT
Ability to exchange accurate information with a professional, customer-focused approach
Ability to clearly communicate insurance coverage, policy information, billing, claims processes, and general policy questions
Strong attentive listening, problem-solving, and conflict-resolution skills
Ability to handle high-volume calls while maintaining accuracy, empathy, and professionalism
Comfort navigating multiple computer systems, including policy administration and call-center software
Strong attention to detail when documenting customer interactions and updating policy information
Ability to meet call-center performance expectations for quality, productivity, attendance, schedule adherence, and customer satisfaction
Ability to protect confidential customer and policy information and follow company compliance and regulatory requirements

Benefits

Comp & perks

Medical, dental, and vision plans for employees and eligible family members with employer premium cost shares
Employer-paid basic life and accidental death and dismemberment insurance
Long- and short-term disability coverage
401(k) plan with a 2-for-1 employer match on the first 6% of employee pre-tax and/or Roth deferral
Vacation and eight paid holidays
Four floating holidays
Up to ten days of sick leave immediately upon hire, prorated based on hire date and status
Paid bereavement leave
Paid jury duty leave
Paid employee volunteering leave
Education Assistance Program after one year of service
Scholarship program for children of PEMCO employees after one year of service
Children’s birthday gift program
Flexible Spending Accounts
Employee Assistance Program
Charitable gift matching
Discretionary bonuses
Tiered sales commissions and/or incentives