PEMCO

Chief of Staff

• Facilitate and continuously improve the enterprise strategy process
• Support implementation and continuous improvement of the Executive Team’s operating model
• Support executive-sponsored initiatives requiring enterprise coordination
• Plan and facilitate annual strategic planning, including participation, timelines, deliverables, decisions, and communications
• Support development and cascade of enterprise priorities, strategic objectives, and initiatives
• Monitor enterprise strategy progress and report risks, opportunities, and insights to the Executive Team
• Support three- to five-year strategic planning, scenario planning, trade-off discussions, and strategic investment decisions
• Partner with the CEO and executives on weekly business updates, priorities, agendas, briefings, and decision-oriented discussions
• Manage executive calendars and events, including annual Executive Advances and strategy discussions
• Document, communicate, and track executive decisions, action items, and accountability through completion
• Partner with executives to prepare Board of Directors meetings and materials
• Plan and facilitate executive deep dives and special-topic working sessions
• Support and monitor executive-sponsored strategic initiatives; lead or coordinate special projects as assigned
• Draft executive communications, presentations, and reports
• Foster cross-functional alignment, collaboration, communication, and execution without direct authority
• Perform additional responsibilities and special assignments as required by the CEO and Executive Team

Program Manager

• Lead complex programs, projects and workstreams, delivering on schedule, within budget and within stakeholder scope requirements
• Develop and maintain integrated program plans, schedules, budgets, deliverables, risk and issue logs, dashboards, OKRs, KPIs and related tools
• Apply project management methodologies and PMO tools to support portfolio visibility, delivery tracking, governance, reporting and alignment
• Gather, document and interpret customer, business, technical, data, reporting and operational requirements
• Manage risks, issues, dependencies and decisions across programs and workstreams, escalating with recommended options
• Liaise between business stakeholders and delivery partners to solve business problems and improve processes, software, technology, data products and operational capabilities
• Ensure readiness, implementation planning, documentation, training coordination, deployment validation and transition activities
• Perform data analysis, metrics and reporting, process improvement and functional systems initiatives
• Provide leadership to project teams and remove obstacles across teams, vendors, dependencies and milestones
• Troubleshoot complex issues, facilitate project completion meetings and complete wrap-up and lessons-learned activities
• Coach and mentor others on project and program management practices, tools, stakeholder communication and delivery routines
• Demonstrate behavior consistent with PEMCO policies, values, code of ethics and business conduct
• Perform other duties as assigned

Senior Program Manager

Manager

• Design, implement, and optimize programs, tools, and processes that empower PEMCO’s Independent Agent channel
• Develop and manage the PEMCO Partners Rewards Program and other agency enablement programs
• Lead the evolution of the Independent Agent digital platform, improving usability and self-service functionality
• Collaborate with Territory Sales managers and leadership to create best-practice playbooks and align strategies
• Monitor Independent Agency partner performance metrics and provide insights
• Drive engagement through partner meetings, webinars, and cross-functional meetings
• Oversee recruitment and onboarding processes for new agencies
• Serve as subject matter expert on internal projects involving compliance, new products, and operational and customer experience improvements
• Provide project management for additional initiatives as business needs evolve
• Demonstrate behaviors consistent with PEMCO policies, values, code of ethics, and business conduct
• Support the PEMCO Brand and help attract top talent
• Perform other duties as assigned

Independent Agency Distribution Enablement Manager

Actuary

• Conduct internal loss reserving to track and analyze trends, supporting financial stability and accurate forecasting
• Perform detailed pricing analysis using advanced actuarial techniques
• Improve rate-level and rating-variable determinations
• Innovate indication methodologies and streamline process automation
• Assist with sophisticated actuarial models using predictive modeling and statistical analysis
• Support decision-making under actuarial management and product manager guidance
• Participate with business partners in product decisions and analyze impacts
• Prepare regulatory filings aligned with company objectives and compliance standards
• Provide feedback on the annual forecast and communicate emerging trends and potential risks
• Investigate and assess actuarial issues and trends
• Consult on advanced mathematics, statistics, and modeling needs
• Demonstrate behaviors consistent with PEMCO policies, values, ethics, and business conduct
• Support the PEMCO Brand and help attract top talent
• Perform other duties as assigned

Project Manager

• Lead the PMO team and provide day-to-day direction, coaching, support and performance guidance for Project Managers and Program Managers
• Manage the enterprise project portfolio, including intake, portfolio health, prioritization visibility, delivery status, risks, issues, dependencies, capacity considerations and executive-ready reporting
• Maintain and improve PMO governance routines, delivery standards, templates, tools, reporting practices and decision forums
• Partner with Data, AI and Digital Product Managers on product briefs, business charters, roadmaps, quarterly planning inputs and prioritization recommendations
• Support Quarterly Increment Planning through intake readiness, delivery feasibility, capacity inputs, dependency visibility and portfolio tradeoff discussions
• Assign approved work to appropriate delivery roles based on scope, complexity, dependencies, business impact, risk, capacity and strategic priority
• Oversee enterprise portfolio reporting and maintain accurate PMO systems of record
• Support resource and capacity alignment across projects, programs and portfolio priorities
• Identify and report portfolio risks, issues, dependencies, decisions and tradeoffs; escalate with options and recommendations
• Promote consistent project and program delivery practices covering schedule, scope, risk, readiness planning, change enablement and closeout
• Provide leadership for escalated project or program delivery issues and help remove obstacles
• Partner with finance, procurement, vendor management and business leaders on budgets, vendor engagement, SOW coordination, spend tracking and vendor delivery oversight
• Coordinate with architecture, security, risk, legal, compliance, data governance, business continuity and change management partners on impact review and delivery readiness
• Develop PMO metrics and insights covering portfolio demand, throughput, delivery health, capacity constraints, value realization and improvement opportunities
• Lead PMO process improvements to simplify intake, improve transparency, increase predictability and strengthen planning-to-delivery alignment
• Coach and mentor Project Managers and Program Managers on planning, stakeholder communication, executive reporting, risk and dependency management, governance and continuous improvement
• Demonstrate behaviors consistent with PEMCO policies, values, code of ethics and business conduct; perform other duties as assigned

Manager, Project Management Office

Platform Engineer

• Build and operate PEMCO’s AI platform, including GPU compute, model serving, retrieval, orchestration, observability, and governance
• Own AI economics and observability through consumption telemetry, cost-per-agent/workflow/outcome metrics, token usage, GPU utilization, tracing, evaluation, and drift monitoring
• Run a unified AI gateway for provider/model routing, fallback chains, quotas, and per-agent cost capture
• Stand up high-throughput open-weight model serving on Azure GPU capacity using vLLM and Triton/TensorRT-LLM
• Perform quantization and right-sizing, and produce sizing evidence for potential on-premise GPU investments
• Build governed retrieval infrastructure with vector stores, embedding pipelines, chunking, and document processing
• Deploy, monitor, support incidents for, and retire production agents using MCP-based orchestration and least-privilege identities
• Represent platform reliability, security, and economics in AI solution reviews and propose architecture alternatives
• Enforce AI governance through model/agent RBAC, prompt/output guardrails, and authority to block noncompliant deployments
• Operate Azure GPU VMs and AKS GPU pools, with on-premise GPU build-out when justified
• Manage model lifecycle from evaluation through retirement and optimize cost against capability through model selection, routing, caching, batching, and token budgets

Principal AI Platform Engineer

Marketing

• Develop and maintain integrated marketing strategies across awareness, consideration, purchase, onboarding, engagement, retention, renewal, and advocacy
• Identify customer needs, friction points, and engagement opportunities throughout the customer lifecycle
• Translate customer insights into marketing plans that improve satisfaction, loyalty, and long-term value
• Ensure consistent messaging and experiences across customer touchpoints and channels
• Lead lifecycle marketing programs to increase engagement, retention, renewal, and cross-sell opportunities
• Design and execute onboarding communications for new customers
• Develop member communication strategies supporting policy renewals and customer loyalty
• Create targeted retention campaigns to reduce attrition
• Evaluate lifecycle performance and optimize programs based on customer behavior and business outcomes
• Plan, execute, and optimize integrated marketing campaigns
• Coordinate campaign development across owned, earned, paid, and partner channels
• Define campaign objectives, audiences, messaging, tactics, measurement approaches, and timelines
• Collaborate with creative teams and agencies on campaign assets
• Manage activation across email, digital and paid media, social media, websites, direct mail, agent and partner communications, in-app experiences, and internal communication channels
• Optimize channel mix based on audience behavior, objectives, and performance data
• Serve as a marketing partner to Distribution, agency, affinity, and business partners
• Develop co-marketing and partner marketing initiatives
• Align partner goals, messaging, campaign execution, and measurement
• Develop marketing resources and communication tools for partners
• Establish KPIs and success metrics aligned with business objectives
• Monitor, analyze, and report campaign effectiveness
• Recommend improvements in targeting, messaging, channel optimization, and customer journey enhancements
• Create executive-ready performance reports and presentations
• Partner with analytics teams to identify trends and opportunities
• Collaborate with Product, Distribution, Customer Experience, Digital, Brand, Creative, Communications, Data & Analytics, and Technology teams
• Build stakeholder relationships and align initiatives
• Manage project timelines, priorities, and resources
• Champion testing, learning, customer-centered decision-making, and results-driven marketing
• Support the PEMCO brand and contribute to recruiting top talent
• Perform other duties as assigned