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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and customer success, with a strong focus on building relationships, driving renewals, and managing client documentation. Proficient in developing account strategies and identifying growth opportunities within a SaaS or marketing tech environment.
Highest-signal resume keywords
Account ManagementCustomer SuccessClient-Facing CommunicationRenewal StrategyDocumentation Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account StrategyClient DocumentationQBR PreparationAccount CadencesUpsell OpportunitiesSaaS ExperienceAgency ExperienceCommercial StructureStakeholder RelationshipsSubscription-Based Business Models
Soft Skills
Organizational SkillsPresentation SkillsProactive CommunicationRelationship BuildingCuriosity About Generative AI
Industry Keywords
Marketing TechAdvertisingClient AccountsClient SatisfactionNPS
About the role
Key responsibilities & impact- Own the day-to-day commercial and strategic health of a portfolio of accounts.
- Build trusted relationships with budget holders and renewal decision-makers.
- Build and run account cadences, including QBRs, roadmap conversations, and renewal timelines.
- Develop clear narratives about partnership direction and value.
- Partner closely with the Customer Success Technical Manager to connect platform support and account strategy.
- Maintain complete, current, and client-ready account documentation, trackers, and materials.
- Identify and pursue expansion and upsell opportunities based on client goals and usage patterns.
- Drive account retention, renewals, expansion revenue, QBR and account-plan quality, client satisfaction/NPS, documentation currency, and proactive communication.
Requirements
What you’ll need- Candidates must be located on the East Coast and within the Eastern Time Zone.
- 3-5 years of experience in customer success, account management, or client-facing commercial roles, ideally in SaaS, advertising, or marketing tech.
- Agency experience is essential.
- Experience managing 3–7 client accounts simultaneously.
- Strong organisational and account management skills.
- Track record of owning renewals and growing accounts.
- Strong client-facing communication and presentation skills.
- Ability to think in terms of account strategy, commercial structure, and stakeholder relationships rather than platform mechanics.
- Experience building and maintaining clear, organized account documentation, including trackers, QBR decks, and account plans.
- Familiarity with subscription-based business models.
- Genuine curiosity about how generative AI is changing marketing and creative workflows.
- Ability to work with agency partners such as OLIVER.
Benefits
Comp & perks- 25 days PTO plus public holidays, although we operate a Flexible Time Off scheme
- Health insurance / private medical cover
- Monthly stipend towards wellness, fitness, and learning and development
- Remote - work from anywhere in your home country
- Enhanced parental leave policies, whether you become a parent through birth, adoption or surrogacy
- Flexible working hours