Pencil

Product Designer

• Own the end-to-end Brief mode experience
• Design agentic and AI-assisted interactions and journeys, prototyping fast with Figma/AI tools and writing clear, build-ready handovers
• Work closely with Product, Engineering and AI teams from discovery to delivery
• Run user research and usability testing
• Use product analytics and session replays to find friction and support design decisions with evidence
• Help evolve and maintain Pencil's design system with reusable patterns for enterprise brands and self-serve users
• Shape how users and AI agents collaborate across briefing, analysis, editing, review, approval and creative completion
• Help achieve briefing-flow, brief-submission, approval and agent-adoption KPIs

Product Designer – Brief Management, Creative Workflows

Account Manager

• Own the day-to-day commercial and strategic health of a portfolio of accounts
• Build trusted relationships with stakeholders who hold the budget and renewal decision
• Build and run account cadence including QBRs, roadmap conversations, and renewal timelines
• Bring a clear narrative on where the partnership is heading and why
• Partner closely with the CST counterpart so platform and account needs remain aligned
• Use support patterns to inform account plans and account strategy to shape CST priorities
• Keep account documentation, trackers, and materials complete, current, and client-ready
• Serve as the source of truth for assigned accounts
• Identify and pursue expansion and upsell opportunities by understanding client goals, usage patterns, and where Pencil can create more value
• Drive account retention, renewal, expansion, upsell revenue, QBR and account-plan quality, client satisfaction/NPS, documentation currency, and proactive stakeholder communication

Customer Success Partnership Manager

Product Manager

• Own the charter for Evals & Quality, including the problem, success metrics, and scope
• Define and improve core quality metrics such as first-pass-right, coverage, and regression detection
• Own rubrics and calibration for automated judges and human raters
• Design and run the human quality-control mechanism
• Own curation, coverage, and versioning of the golden dataset
• Build reusable eval loops for other teams
• Own adevals.ai as a product, including its design quality
• Provide evidence for client RFP responses and creative enablement packages
• Partner with Agent Architects on client-specific quality bars using configuration and rubrics
• Run the full product lifecycle from discovery through post-launch audit
• Review every launch 14 days after launch against its stated hypothesis

Product Designer – Brief Management, Creative Workflows

Customer Success Partnership Manager

Senior Product Manager