Technical Support Representative
Pencor Construction
Posted: 10/20/2026
Technical Coordinator – Maintenance Support
Freeport-McMoRan
Posted: 10/20/2026Technical Support Representative
Pencor ConstructionPosted 10/20/2026full-timePalmerton • Pennsylvania • United StatesMid-LevelSenior💰 $17 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and effective communication abilities while troubleshooting technical issues across various platforms. Capable of maintaining organized records and adapting to a fast-paced work environment.
Highest-signal resume keywords
Customer Service SkillsTroubleshooting ExperienceStrong Communication SkillsData Entry SkillsOrganizational Skills
About the role
Key responsibilities & impact- Handle customer interactions via inbound and outbound calls, chats and emails
- Troubleshoot support calls for various products and services offered by PenTeleData and its partners
- Work with other teams and departments to route calls and cases
- Maintain appropriate records of customer interactions
- Perform special project work as assigned by leadership
- Perform other duties as assigned
- Provide outstanding service and exceptional support while fostering positive customer interactions
Requirements
What you’ll need- H.S. Diploma or G.E.D.
- Established residency in Pennsylvania
- Previous experience interacting with customers on a daily basis
- Troubleshooting experience with Windows, Macintosh and mobile platforms recommended
- Troubleshooting experience involving various computer issues recommended
- Understanding basic networking and internet terminology and software
- Strong Communication Skills - Oral and written
- Strong Typing / Data Entry Skills
- Excellent Customer Service Skills / Soft Skills
- Strong Organizational Skills
- Ability to multitask in a face-paced environment
- Ability to adapt to change and the changing needs of the company
- Ability to work effectively and professionally both independently as well as part of a team
- Ability to commit to the full 3-4 week Monday-Friday 7AM-3PM training period
- A quiet space, free from distraction during work hours
- An Internet connection of at least 100 Mbps, preferably hard-wired (Ethernet) from the modem to company-provided equipment
- Must maintain minimum performance metrics as defined by leadership
- Must be able to report to the office if internet or in-home disruptions prevent work
Benefits
Comp & perks- WFH 2 Day Flex Shifts: 3PM-11PM (after training, includes weekends and holidays as scheduled)
- Hybrid work-from-home schedule after probationary period, subject to performance metrics
- Company-provided equipment
- Paid training
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingWindowsMacintoshMobile PlatformsBasic NetworkingInternet TerminologyComputer Issues
Soft Skills
Strong Communication SkillsAbility to MultitaskAdaptabilityTeamworkProfessionalism
Certifications & Qualifications
H.S. DiplomaG.E.D.
Industry Keywords
Customer InteractionsInbound CallsOutbound CallsChatsEmailsPerformance Metrics