Application Support Engineer, Graduate-level

Penfold

. Provide approximately 50% first-line support and 50% build work .

Posted 10/14/2026full-timeLondon • United KingdomEntry Level💰 £32,000 - £36,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates foundational software development knowledge with proficiency in JavaScript and SQL, alongside strong communication skills to engage with both technical and non-technical stakeholders. Capable of supporting customer issues while contributing to process improvements and automation efforts.

Highest-signal resume keywords

JavaScriptTypeScriptSQLPostgreSQLTechnical Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software Development KnowledgeJavaScriptTypeScriptSQLPostgreSQLPerformance Issue ResolutionAutomationTechnical SupportMonitoring ToolsData Analysis

Soft Skills

Good Communication SkillsData-Driven MindsetInterpersonal SkillsMotivation to Grow

Tools & Technologies

Monitoring Tools

Certifications & Qualifications

Pre-Employment ChecksRegulatory Checks

Industry Keywords

Customer SupportOperationsGrowth TeamsUser-Experience FeedbackBusiness-as-Usual Tasks

Tech Stack

Tools & technologies

JavaScriptPostgresSQLTypeScript

About the role

Key responsibilities & impact

Provide approximately 50% first-line support and 50% build work
Investigate and help resolve customer issues
Support Customer Support, Operations and Growth teams in completing critical tasks within SLAs
Review and improve production support processes
Identify and automate Business-as-Usual tasks
Use monitoring tools to identify performance issues
Work with the Platform Engineer to resolve performance issues
Collaborate with the Product team on user-experience feedback and improvement areas
Train and support the wider team on technical issues
Create technical documentation for the internal knowledge base
Transition toward a Product Engineer role or reduce support work after approximately one year

Requirements

What you’ll need

No previous work experience required
Baseline software development knowledge
Knowledge of JavaScript/TypeScript
Knowledge of SQL databases; PostgreSQL is a plus
Good communication skills
Data-driven mindset and ability to interrogate metrics and analytics
Ability to communicate with non-technical stakeholders
Motivation to grow technical skillset and into a Product Engineer role
Must pass pre-employment and regulatory checks
Consent to interview recording and AI-generated notes, unless concerns are raised in advance

Benefits

Comp & perks

Meaningful share options
10% pension contribution each month, not requiring employee matching
Medical insurance through Vitality
Unlimited holiday
Hybrid working
Private office space near Borough Underground station
Free tea, coffee, soft drinks and snacks
Free company lunch every week
Laptop and any WFH equipment needed
Cycle to work scheme with option to buy a bike tax free
Learning and professional development, including courses, events, coaching and regular 360 feedback
Quarterly company socials and regular meet-ups
Reasonable adjustments during the application and selection process
Interview recording and AI-generated notes to support accurate and fair review