Penfold

Application Engineer

• Provide approximately 50% first-line support and 50% build work
• Investigate and help resolve customer issues
• Support Customer Support, Operations and Growth teams in completing critical tasks within SLAs
• Review and improve production support processes
• Identify and automate Business-as-Usual tasks
• Use monitoring tools to identify performance issues
• Work with the Platform Engineer to resolve performance issues
• Collaborate with the Product team on user-experience feedback and improvement areas
• Train and support the wider team on technical issues
• Create technical documentation for the internal knowledge base
• Transition toward a Product Engineer role or reduce support work after approximately one year

Explore Application Support Engineer, Graduate-level at Penfold. Review requirements and application details.