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Tech Stack
Tools & technologiesJavaScriptPostgresSQLTypeScript
About the role
Key responsibilities & impact- Support Customer Support, Operations and Growth teams to ensure critical tasks are completed within SLAs
- Review and improve the production support process
- Identify and automate Business-As-Usual tasks
- Use monitoring tools to identify performance issues and work with the Platform Engineer to resolve them
- Collaborate with the product team to provide user-experience feedback and identify improvement areas
- Provide technical training and support to the wider team
- Create technical documentation for the internal knowledge base
- Work approximately 50% first-line support and 50% build work
- Progress toward a Product Engineer role or increased product-focused work after approximately one year
Requirements
What you’ll need- No previous work experience required
- Baseline software development knowledge
- Knowledge of JavaScript/TypeScript
- Knowledge of SQL databases; PostgreSQL is a plus
- Good communication skills
- Data-driven mindset; ability to interrogate metrics and analytics
- Ability to communicate with non-technical stakeholders
- Must live in Tallinn
- Must pass pre-employment and regulatory checks
Benefits
Comp & perks- A competitive salary with proactive salary reviews
- Meaningful share options
- Medical insurance through Confido
- Unlimited holiday
- Hybrid working
- Free access to mental health therapy provided by Spill
- Great community office space in the heart of Tallinn
- Free drinks & snacks
- Company lunch every week
- Laptop and WFH equipment as required
- Learning and Professional Development
- Regular 360 feedback and role progression
- Quarterly company socials
- Regular team meetups throughout the year